Key Accounts Director - Buffalo

Key Accounts Director – Buffalo

Indivior is a global pharmaceutical company working to help change patients’ lives by developing medicines to treat Opioid Use Disorder (OUD). Our vision is that all patients around the world will have access to evidence‑based treatment for OUD, and we are dedicated to transforming OUD from a global human crisis to a recognized and treated chronic disease. Building on its global portfolio of OUD treatments, Indivior has an exploratory pipeline of products designed to expand its heritage in this category.

Headquartered in the United States in Richmond, VA, Indivior employs approximately 800 individuals globally.

The Key Account Director (KAD) will play a key role in developing, guiding, and initiating the strategies and tactics necessary to drive the growth of the brand through field sales and channel team communication along with analysis, research, and development of future opportunity plans in appropriate areas we cover. This position is responsible for collaboration with the Field Leadership Team (FLT) to help the team achieve goals, work to improve product access and explore future opportunities for growth.

This includes providing commercial insights, channel expertise, and direction to special research and development project teams to ensure optimal commercial alignment. The geographic focus of this role is the greater Buffalo, NY area.

• Responsible for a defined geography that works closely with Field Sales to identify, analyze, and meet with Key Account leaders to include C‑Suite, Medical Directors (Waivered HCP), pharmacy and HCP office support staff to discuss approved messaging and product acquisition processes
• Develop trusted advisor relationships with key internal and external stakeholders and leadership to include Addiction Sciences and Behavioral Health National Sales Directors, National Sales Director‑Key Accounts, and the Field Leadership Team
• Partner with internal colleagues to include Channel Strategy and Patient Support Programs, Payor, Governmental Affairs, as well as area sales team and market access overlaps
• Utilize the Hub Strategy to escalate any field level logistical or reimbursement issues in conjunction with legal and compliance and rules of engagement policies. Participate in Channel and Payor Team meetings where appropriate
• Responsible for Acquisition Support to sales team. Liaison between ASMs, CS and Channel Team on customer issues/escalations with the logistical process. Responsibilities includes intake of the issue, analysis, triage, if necessary, follow up, tracking and analyzing trends to report to Channel and Sales Leadership
• Plan, organize and conduct field sales calls as needed in private offices, OTP's, key accounts, and hospitals to achieve business objectives and to gain field intelligence for future projects
• Responsible for a driving KAD territory with defined KPI's to measure KAD performance
• Participate as needed in all related home office and field meetings to include NKAD, KAD Regional meetings, Ecosystem, and home Office meetings as requested and approved conferences
• Develop an in-depth understanding and become an expert in the disease, the physician/patient relationship, managed markets/reimbursement, and the brand – champion the brand internally and externally
• Fully support the Clinical Specialists, Area Sales Managers, Regional Directors, and National Sales Directors in the defined geography as part of the Field Leadership Team
• Develop and implement territory business plans, maintain new and innovative ideas, strategies, marketing plans of action and budgetary control ensuring compliance with all Indivior policies and procedures
• Consistently demonstrate KAD competencies (Collaboration, Sales, Clinical and Sales Acumen), guiding principles, and all compliance policies and SOPs
• Maintain the required technical expertise including competitive product knowledge
• Successfully complete all required training programs in a timely manner
• Assist and/or lead special projects as assigned

• Pharmaceutical/Medical/Healthcare Sales with a minimum of 10 successful years’ equivalent…