Account Manager

Overview

We are a U.S.

-based, privately held, mid-sized company operating in the aftermarket industrial sector. With a global footprint, we provide engineering services and repair solutions for high-efficiency pumping equipment across key industries, including oil and gas, steel, nuclear, and pulp and paper. With our corporate headquarters in Chicago, IL, our company prides itself on technical expertise, customer service, and strategic growth across international markets.

We are offering a home-based Account Manager position.

This person will be responsible for the identification, development, and implementation of sales strategies and customer solutions in a defined territory and specific customer base in the Refinery, Power Plants, and Oil and Gas markets located in and along the territory within:

Territory – Western Pennsylvania, Western New York, and West Virginia.

• Sales responsibilities will include aftermarket pump repairs and parts, reliability services, sensors, and field service within your assigned region.
• You will be conducting business development activities, cultivating customer relationships, identifying growth opportunities, closing new business, and ensuring business objectives/strategies are met within a company with a supportive culture, with technical and sales resources to help you succeed in your role.
• You will have many resources available to you, including a 5,000 HSP test lab, strong engineering support, and high-quality marketing tools such as media, brochures, case studies, and training resources.
• You will also have access to experienced shop personnel who are committed to providing our customers with a high-quality, value-driven solution.
• Maintain current relationships with key accounts and continuously prospect new customers.
• Execute sales calls and identify new opportunities with both existing customers and new accounts in the assigned geographical area.
• Grow sales within geographic territory in alignment with assigned revenue and new account development targets.
• Report sales activities in Salesforce CRM Software.
• Provide continuous improvement in sales coverage and effectiveness by developing key areas and markets, including market share information and action plans.
• Provide technical support to customers and interface with engineering to ensure the best hydraulic fit and optimal equipment efficiency.
• Develop sales forecasts for the region.
• Define and assist management in developing solution-based proposals that demonstrate product value to new and existing customers while optimizing sales revenue and profit.
• Participate in weekly production/sales meetings to inform management of current and future activities.
• Work collaboratively with operations to identify and maximize margins and business profitability.
• Attend trade shows and industry events that impact business and build customer rapport.
• Effectively promote all of Hydro's value-added products and services, utilizing a "Total Solutions" sales strategy.
• Continuously build the Hydro brand, both in person and on social media.
• Manage travel and entertainment expenses in accordance with budgets and corporate policies.
• Travel up to 75% for in-person meetings at customer facilities within the assigned geographic territory.

To perform the job successfully, an individual should demonstrate the following competencies:

• Minimum education requirements include a 2-year trade school or certificate or an equivalent combination of experience and education.
• 5 years of prior experience in Industrial Sales.
• Strong communication, customer-facing role.
• Proficient technical skills with an in-depth knowledge of various types of pumps and pumping systems and a demonstrated knowledge of historical pump information, along with a solid understanding of theoretical pump technologies.
• Strong business acumen and understanding of profitability in a service business environment
• Possess the ability to define problems, collect data, and establish facts and valid conclusions.
• Have outstanding Customer Service skills and abilities in conjunction with a positive attitude and demeanor in sales settings and at site facilities.
• Proficient computer skills, including Microsoft suite applications, with above-average Excel and CRM experience.
• Must possess close attention to detail and have exceptional time management skills.
• Have strong analytical and problem-solving skills, with an understanding of root cause failure analysis.
• Ability to facilitate solutions in a fast-paced, complex technology and business environment.
• Ability to work independently and be self-motivated while also being able to work effectively in a team environment.

• Work is generally performed in an office environment, and there will be instances that require activities in an industrial setting.
• The individual is required to comply with safety standards and regulations and use proper PPE.