Sr Key Account Manager - Poland; They​/She​/He

Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

YOUR MISSION

As a Sr Key Account Manager, you will be a key role in the Glovo Partners & Brands team. You will be directly responsible to build and maintain good relationships between our partners and our company. You will be directly responsible for impacting all the Long Tail partners to make them grow and improve user UX.

• Maintain a good relationship between Glovo and our partners through scalable tools/ initiatives and having good partner support.
• Developing and maintaining lasting relationships with partners, offering them the necessary support for the growth and development of their business.
• Analyzing portfolio partners metrics to give them a good experience with Glovo and take action in accordance to their performance and specific needs.
• Optimize Glovo visibility in our partners through marketing actions and our marketing kits.
• Understand motives of inactive partners and churn and make plans to improve MoM.
• Define scalable processes, making sure partners are self-sufficient and independent in using our tools.
• Draw and execute plans to make the portfolio grow through promos, marketing activations, menu performance (e.g., selling items, Average Order Value, Conversion Rate, etc.) and selling positioning assets.
• Identify new assets to sell to the partners and implement the whole process.
• Review and propose partner communications, ensuring partner engagement and long-term relationships.
• Raise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ.
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
• Active collaboration with colleagues from the team and from other departments, sharing experiences and contributing to the creation of a supportive environment that encourages personal and business growth.

BACKGROUND

• Preferable 6 months to 2 years of experience in similar positions - Experience in Food Retail Industry or FMCG would be a plus.
• Bachelor in Business Administration, Marketing, Operations Management or Public Relations is a plus.
• Client Collaboration.
• Proven experience of 1 year in working with close exclusive partnerships with the best accounts in the region, always aligned with the company goals.

SKILLS

• Problem‑solving skills, data‑driven with strong commercial and analytical skills.
• Great communication and interpersonal skills.
• Project management skills, highly organized and detail‑oriented approach.
• Good knowledge of Google Suite and/or MS Office, Excel.
• Excellent written and spoken Polish & English skills.

CULTURE

• Ability to work in a high growth and high‑performance start‑up with a fast pace.
• Adaptable, positive mindset: possess a flexible attitude towards evolving roles within the commercial domain. We value versatility and the ability to adapt to new challenges while ensuring a stable and consistent job scope.

Benefits

• Top‑notch private medical care and insurance to keep you at your peak.
• Monthly Glovo credit.
• Free Multisport Card.
• Spanish or English classes.
• The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.
• 5 extra days of holidays.
• Enhanced parental leave.

We believe driven talent deserves: skills can be learned, and embracing diversity is invaluable.

We are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. Everyone feels heard and has an inclusive environment. All disability accommodations are available upon request. Equal opportunities are available to all. We do not discriminate.