Principal Solution Consultant

Be the one building AI‑powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI‑powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real‑world enterprise environments every day.

Shape how large enterprises adopt AI‑powered experience orchestration to transform customer and employee outcomes s role directly influences how organizations evaluate, design, and implement modern CX platforms, driving measurable improvements in satisfaction, efficiency, and long‑term digital strategy. You will partner with executives, architects, and technical teams to translate complex business challenges into high‑impact solutions using Genesys Cloud. This position offers visibility across enterprise transformation initiatives and the opportunity to expand influence in platform strategy, AI adoption, and cross‑functional leadership.

• Lead discovery sessions, business value workshops, and stakeholder engagements to identify challenges and define measurable business outcomes
• Drive AI adoption by leading proof‑of‑concept initiatives, workshops, and trials that demonstrate tangible value and accelerate customer decision‑making
• Design and deliver tailored solution demonstrations that align with customer objectives and showcase business transformation and operational efficiency
• Act as a trusted advisor to executives and technical stakeholders, influencing platform strategy and aligning solutions to long‑term business goals
• Support enterprise sales cycles in partnership with Account Executives, contributing to deal strategy, differentiation, and customer engagement
• Translate complex technical capabilities into clear, compelling narratives that resonate with both business and technical audiences
• Maintain deep expertise in Genesys Cloud, AI technologies, and cloud architecture to guide customers through modern CX transformation
• Collaborate cross‑functionally with Sales, Product Management, Professional Services, Customer Success, and Partners to solve complex challenges
• Ensure accurate documentation of customer engagements, discoveries, and opportunities within CRM systems to support forecasting and account planning

• Strong passion for technology, innovation, and solving complex enterprise challenges
• Proven ability to engage and influence both technical practitioners and executive stakeholders through presentations and workshops
• Experience facilitating discovery sessions, design thinking workshops, or customer strategy engagements
• Familiarity with AI, automation, conversational technologies, or customer experience platforms
• Strong understanding of enterprise IT concepts, including cloud technologies, networking, security, databases, and software architecture
• Ability to manage multiple priorities effectively in a fast‑paced, cross‑functional environment
• Strong analytical and problem‑solving skills with the ability to develop creative, customer‑centric solutions
• Experience maintaining accurate CRM records, opportunity tracking, and customer engagement documentation
• Must be based in the Central United States region

• Experience supporting enterprise sales cycles in a pre‑sales or consulting capacity
• Background in customer experience platforms or cloud‑based SaaS solutions
• Familiarity with Genesys Cloud or similar CX technologies
• Experience working with large enterprise customers on digital transformation initiatives

This role has a market‑competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance‑based bonus opportunities.

$ – $

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.