Regional Account Manager

Responsibilities

• Be the face of Nurse Dash to our facility clients in the designated market by building strong relationships through exceptional customer service and timely communication.
• Manage and grow our facility relationships to achieve and surpass targets while ensuring retention and customer satisfaction.
• Execute account management tactics (weekly client outreach, site visits, etc.) and playbook (e.g., QBRs, client planning, client tiering, customer satisfaction, etc.).
• Work collaboratively and cross‑departmentally to ensure that supply and demand dynamics are in balance in the market and that customer feedback is shared to be built into our platform.
• Conduct business development with potential clients in new markets or regions.
• Monitor client performance and provide regular updates to clients (savings reports, etc.).
• Conduct research and analysis to support the development of client strategies.
• Attend client meetings and participate in client presentations as needed.
• Stay up‑to‑date with industry trends and provide insights and recommendations to clients and internal teams.

• Bachelor's degree in business, management or related field.
• 2-5+ years of experience in account management, sales, customer service, or related fields.
• Excellent communication, organization, and time management skills.
• Strong problem‑solving and analytical skills.
• Ability to work independently and as part of a team in a fast‑paced, deadline‑driven environment.
• Flexibility to work outside of regular business hours as necessary.
• Proficient in Google Suite and other remote work tools; CRM familiarity.
• Willingness to travel within the assigned region.