Client Success Manager

Job Description

At Flywire, we’re transforming the way travel businesses manage and optimise global payments. We are looking for a commercially minded, relationship driven Client Success Manager to support and grow a portfolio of strategic Travel clients across the EMEA region.

This role is ideal for someone who enjoys building strong client partnerships, driving commercial growth within existing accounts and acting as a trusted advisor to clients in a fast paced, high growth environment.

The Client Success Manager will work closely with Sales, Implementation, Product and Support teams to help clients maximise the value of Flywire’s solutions while identifying opportunities to deepen partnerships and increase revenue across the existing client base.

What You’ll Do

• Build and maintain strong relationships with existing Travel clients across EMEA
• Manage a portfolio of mid market and strategic Travel accounts, helping clients maximise the value of their Flywire partnership
• Develop account plans focused on retention, client engagement and commercial growth opportunities
• Identify upsell and expansion opportunities within existing client groups
• Partner with clients to understand their business goals, operational challenges and payment needs
• Act as a trusted advisor by providing guidance, education and insight around Flywire’s payment solutions and capabilities
• Provide clients with reporting, analytics and strategic recommendations to support performance and adoption
• Work cross functionally with Sales, Product, Support and Implementation teams to deliver a strong client experience
• Support onboarding best practices and contribute ideas to improve processes and client engagement across the wider Client Success organisation
• Gather and communicate client feedback to help inform internal teams and support continuous improvement
• Lead and manage multiple client initiatives simultaneously in a fast paced and highly collaborative environment

What We’re Looking For

• 5+ years of experience in Client Success, Relationship Management, Account Management or a similar client facing commercial role
• Strong experience managing and growing existing client relationships
• Proven ability to identify commercial opportunities and drive account growth within an existing portfolio
• Experience working with strategic or complex client accounts
• Excellent relationship building and communication skills with the ability to engage credibly with senior stakeholders
• Strong organisational, analytical and planning skills
• Comfortable working cross functionally across multiple teams and priorities
• Payments, fintech or travel industry experience is highly preferred
• Fluent in English plus Spanish and / or Italian is highly preferred
• Experience with Salesforce, GSuite, Jira, Slack, Looker and Smartsheet is a plus
• Willingness to travel across Europe as required

What Makes This Role Exciting

• Opportunity to work with well known Travel brands across EMEA
• High visibility role with meaningful client ownership and commercial exposure
• Blend of relationship management, commercial growth and strategic client partnership
• Fast paced and collaborative international environment
• Opportunity to help shape the future growth of Flywire’s Travel business

We

Offer:

• Employee Stock Purchase Plan (ESPP)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #Inside Flywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global Fly Mates
• Be a meaningful part in our success - every Fly Mate makes an impact
• Competitive time off including Fly Better Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Work From Home Stipend
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Flywire is an equal opportunity employer.