National Account Manager Retail

Happiness is handmade. That's what Prym Consumer stands for! With a comprehensive portfolio of sewing, knitting, and crocheting products and matching accessories, we enable people everywhere to express their creativity, craftsmanship, and individuality in their own projects.

Prym Consumer is a trusted brand for end customers and a reliable partner for retailers worldwide. As part of the Prym Group, we have stood for craftsmanship excellence and entrepreneurial vision since 1530. We are guided by our commitment to constantly rethinking creative handicrafts. If you want to grow with a brand that combines tradition and innovation, Prym Consumer is the right platform for you.

The National Account Manager – Grocery is responsible for driving profitable growth across

assigned Grocery customers in the U.S. and Canada. This role owns customer business strategy,

revenue, margin, and execution while building strategic partnerships with key retail accounts. The

NAM develops Joint Business Plans, leads cross-functional execution, and delivers sustainable,

profitable growth aligned with Prym Consumer objectives.

• Business Ownership & Financial Accountability: Own revenue, gross margin, and profitability for assigned accounts. Develop annual customer business plans. Manage trade spending, promotional ROI, and customer investments to maximize profitability. Deliver annual sales, distribution, and margin objectives.
• Joint Business Planning: Develop and execute Joint Business Plans with key grocery customers aligned to retailer and Prym growth initiatives. Define annual priorities, promotional strategies, assortment plans, and performance targets.
• Forecasting & Inventory Planning: Partner with Supply Chain to develop accurate forecasts. Monitor inventory health and replenishment performance. Proactively mitigate out-of-stocks and reduce excess inventory through data-driven planning.
• Category Management & Analytics: Analyze retailer and internal data to identify growth opportunities. Recommend assortment optimization, pricing insights, and merchandising improvements. Monitor competitive trends and provide actionable insights to internal and external stakeholders.
• Customer Negotiation: Lead negotiations for pricing, promotions, trade funding, new item launches, seasonal programs, and merchandising opportunities.
• Cross-Functional Leadership: Lead cross-functional teams including Marketing, Product Management, Supply Chain, Finance, Planning, and Operations to execute customer initiatives from strategy through execution.
• Other Duties: as assigned.

• Bachelor’s degree in Business, Marketing, or related field
• 5–7 years of National Account Management or CPG sales experience
• CRM systems
• Retail Math
• Must be proficient in MS Office products including Word, Excel and PowerPoint, SharePoint and Teams
• Strong interpersonal and communication skills, both written and verbal

• Experience with big box retailers such as Wal-Mart, JoAnn, Michael's is a plus

This position has no supervisory responsibility

Customer Service Manager

This position requires up to 25% domestic travel to customer HQ's and company internal home office.

This job operates in a combination of professional office and warehouse environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Additionally, this role will frequently encounter equipment and heavy power industrial vehicles, with high noise levels possible in the warehouse setting.

• Ability to lift 5 – 20 lbs periodically and 50lbs on occasion
• Ability to stand/walk for up to 8 hours
• Ability to sit for up to 8 hours

• Health Benefits - Medical, Dental, Vision, and Supplementals (i.e. Accident, Hospital, Pet)
• 401k Discretionary contribution with Company Match
• Safe Harbor (401k Company Profit Sharing)
• Paid-time Off (available within first 3 months)