Account Manager - Remote

Why Arcoro?

Want to work with a solid company that's transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, you'll enjoy a top‑notch employee experience where you can embrace your problem‑solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day.

Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time‑off policy. We offer both on‑site and remote opportunities.

The Account Manager is responsible for driving cross‑sell and expansion revenue within an assigned book of existing customers. This strategic sales role requires a deep understanding of each customer's business, priorities, challenges, and future plans to effectively align Arcoro solutions with their evolving needs.

Account Managers own the expansion sales process from opportunity creation through close and collaborate with Customer Success, Marketing, Implementation, Solutions, and Channel Partners to support account strategy and identify opportunities for growth.

This is a full‑time position reporting directly to the Director of Account Management.

• Manage and grow an assigned book of business consisting of customers with approximately 40–250 employees, with accountability for achieving monthly, quarterly, and annual expansion revenue goals.
• Engage every assigned account at least quarterly to understand the customer's business, strategic priorities, challenges, organizational changes, and future plans in order to identify needs and align the right Arcoro solutions.
• Build relationships across the customer organization by identifying and engaging key decision‑makers, influencers, and stakeholders to create strong account alignment and uncover expansion opportunities.
• Self‑generate new opportunities and manage the full sales cycle from discovery through close, while maintaining an accurate pipeline, clear next steps, and reliable revenue forecasts.
• Collaborate with Customer Success, Marketing, Implementation, Solutions, and Channel Partners on account strategies, customer initiatives, campaigns, and follow‑up from events and webinars to create awareness and generate opportunities.
• Maintain consistent account coverage and sales activity through disciplined calendar management, prioritization, follow‑up, and accurate documentation in required systems.

• Minimum of 3 years of B2B SaaS sales experience, with at least 2 years of recent experience in a quota‑carrying role focused on growing an existing book of business.
• During those 2 years, at least 75% of the role must have been focused on generating cross‑sell, upsell, and expansion revenue from existing customers rather than retention, renewals, or new logo acquisition.
• Proven track record of achieving revenue goals tied specifically to cross‑sell, upsell, and expansion within an existing customer base.
• Proven understanding and execution of a structured sales process, including experience applying a defined sales methodology to conduct effective discovery, qualify opportunities, align solutions to business needs, engage stakeholders, and advance opportunities through close.
• Demonstrated ability to independently manage and grow a book of business by prioritizing accounts, maintaining consistent customer engagement, self‑generating expansion opportunities, and building new pipeline.
• Strong pipeline management and forecasting experience, including the ability to assess opportunity health, maintain accurate sales stages, next steps, and close dates, and provide reliable revenue forecasts.
• Demonstrated ability to understand a customer's business and build relationships across multiple departments and levels of leadership, including key decision‑makers, influencers, and executive stakeholders.
• Strong cross‑functional collaboration, communication, attention to detail,…