Account Manager

Account Manager

135312

** _Where will your career take you next? Let's find out together._*
* At Zurich Cover-More, we're proud to be one of the world's leading travel insurance and assistance providers _._ Each year, we protect more than 20 million travellers worldwide, making sure we're there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world's best-known brands - think major airlines, travel giants, top banks, credit card providers, and large retailers - to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world's leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we're redefining what it means to travel safely and with confidence. Whether it's a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

** About Travel Guard*
* This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans.

Travel Guard became part of Zurich Cover-More in December 2024.

** What you'll be doing:*
* In this role you will build and growth high-impact relationships with key retail partners while acting as a trust advisor who drives account success, satisfaction, and revenue growth. You will collaborate cross-functionally to develop strategic solutions, uncover new opportunities, and deliver innovative ideas that elevate client performance and strength long-term partnerships.

+ Manage and grow relationships with key accounts, serving as the primary point of contact and ensuring client satisfaction

+ Own the full account lifecycle, including onboarding, training, performance management, and ongoing business reviews

+ Develop and execute strategic account plans aligned with business goals, driving growth and long-term partnerships

+ Identify opportunities to enhance performance through training, process improvements, and strategic recommendations

+ Introduce new ideas, tools, and product enhancements to support client success and business growth

+ Lead client meetings to review performance, address challenges, and present new solutions and offerings

+ Cross-functionally partner internally with marketing, product, and customer service teams to deliver a seamless client experience

+ Monitor market, competitor, and industry trends and activity to identify new opportunities

** What skills and experience you'll bring on this journey:*
* + High School diploma or equivalent required, Bachelor's degree preferred

+ Minimum 3 years' experience in account management, sales or related field, preferable within the travel or financial services industry

+ Proven record in managing small to medium sized accounts and achieving sales targets

+ Strong negotiation, presentation, and communication skills using a high level of professionalism and integrity

+ Excellent relationship building, analytical, and problem-solving abilities

+ Self-motivated, results-orientated, accountable, with the ability to work independently

** Why you'll love working with us!*
* We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

** Job flexibility** . We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

** Career growth** . This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We're committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

** Take the time you need, for you and your community** . We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.

** Investing in your health and your future.
** We…