Director of Account Management; F​/M - Zurich; hybrid or Germany; remote

Lum Apps Head Of Account Management, EMEA

Lum Apps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees. Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits.

Lum Apps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next
40/120 program.

In 2025, Lum Apps strengthened its leadership position by partnering with Beekeeper, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline.

Our mission:
To make people feel that they belong and have a purpose. To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to:

• Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites,
• Transform employees into real ambassadors of their company,
• Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips,
• Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.

With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry.

We are looking for individuals who are excited to actively participate in this transformation.

If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving": apply now!

The Head of Account Management, EMEA is responsible for the team managing our EMEA customers. The main objective is building strong relationships with our customers and providing significant value to their business to ensure that the portfolio renews and expands, achieving single digit gross churn rates and NRR of 120%+.

You will partner closely with internal stakeholders (Customer Success, Customer Success Engineers, Product Managers, Marketing and Leadership) and external stakeholders (Communications, HR, IT, Operations) to drive the renewal and expansion motion.

Define the strategy within your market segments to expand and renew the portfolio of customers

Define team objectives to enable achievement of daily, weekly and quarterly targets

Engage with internal and external executives to expand the relationships with our customers

Actively engage in the sales process and lead from the front

Discover customer needs, uncover concerns, and learn wider organizational initiatives through quarterly business reviews and proactive touch points

Work collaboratively across all departments, mainly Customer Success, Marketing and Product Management

Forecast expansion and contractions accurately on a weekly basis

Build a healthy pipeline to ensure a coverage of 3x

Lead your team to exceed annual quotas targets and develop their knowledge and skills

Participation in the hiring process & developing the sales team

Manage performance of team members

Leverage Salesforce to maintain an accurate pipeline and forecast

A minimum of 5+ years of sales leadership experience with an outstanding background in sales/account management as an individual contributor in a SaaS business.

Strong understanding of sales discovery framework

Ability to build business…