Business Development Representative

Empath is a training and accountability platform designed specifically for Managed Service Providers (MSPs). Empath streamlines employee development with structured learning pathways, real-world MSP expertise, and built-in accountability tools. By consolidating training resources into a single, intuitive platform, Empath ensures that every MSP team member, from technicians to leadership, gains the skills needed to drive business success. Built for the unique challenges of today’s MSPs, Empath helps standardize training, improve team performance, and create a culture of continuous learning.

Essential Duties and Responsibilities:

70 outbound calls daily to generate brand awareness, promote our cybersecurity solutions, and most importantly, schedule first-time appointments with potential clients.

Log all leads and calls into Hub Spot

Manage prioritization of weekly to do lists and communicate status of initiatives.

Develop extensive knowledge of the Managed Service Provider Community.

Communicate and collaborate with revenue operations.

Oversee quality assurance within service delivery.

Other duties as assigned.

Qualifications:

A determined self-starter capable of delivering results consistent

Experience working in the tech sector or in one of various roles: development or sales, is preferred but not required

Background in the MSP industry is preferred, but not required

Integrity, advocacy skills and strong leadership experience

Ability to problem-solve effectively and expediently to meet the needs of our clients

Superior organization and communication skills with all stakeholders

Ability to identify potential opportunities and problems, prioritize appropriately and manage stakeholders accordingly

Ability to provide world class customer service while finding opportunities to position sales of new and additional products and services

Excellent communication, written and verbal are vital for communication via phone, chat, and email

Previous work experience in a sales role is a plus

Training and Development:

Employees benefit from our comprehensive sales training program designed to foster sales skills and knowledge essential for success at Empath.

Compensation:

Commision: $30,000

Health Insurance

PTO

Working Conditions:

Monday – Friday, 8:00am – 5:00pm ET

Professional office environment or home environment if restrictions prevent open access to an office environment.

Empath is a hybrid working environment. We have select days we work from home or from the office depending on team and organization needs.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Empathis an Equal Opportunity Employer.

This document does not create an employment contract, implied or otherwise, other than an at-will relationship