Easterns Automotive Online Sales Agent

Full-time Regular BDC Center, Sterling, VA, US

Salary Range: $44,000.00 to $88,000.00 annually

Job Title: Digital Sales and Customer Experience Specialist

Company: Easterns Automotive Group

Location: Sterling, VA

Easterns Automotive Group is actively seeking a tech-savvy and dedicated Digital Sales and Customer Experience Specialist. As a leading multi-location certified pre‑owned automotive retailer, we are committed to unparalleled customer experiences, both digitally and in‑store. Our aim is to be the go‑to destination for automotive purchases in the DC and Baltimore metro areas.

• Health & Dental Insurance: Ensuring the well-being of you and your family.
• Vision Insurance: Taking care of your eye health.
• Life & Disability Insurance: Providing financial security for you and your loved ones.
• Health Savings Account: Additional flexibility for your health care needs.
• 401(k) Matching: Contributing to secure your financial future.
• Paid Time Off & Parental Leave: Because we know life happens.
• Flexible
  
  Schedule:
  
  Balancing your work and personal life.
• Paid Training & Tuition Reimbursement: Invest in your continuous personal and professional development.
• Employee Discounts: Enjoy exclusive discounts on vehicles and services as our token of appreciation.

As a Digital Sales and Customer Experience Specialist, you will:

• Consultative Digital Selling: Serve as a trusted advisor, providing specialized information about our range of vehicles through digital channels.
• Customer Relationship Building: Use your digital communication skills to convert online interactions into lasting customer relationships.
• Digital Troubleshooting: Proactively solve any challenges customers face in the online purchasing process.
• Follow‑Ups & Problem‑Solving: Schedule regular digital interactions with customers while resolving issues effectively to uplift the customer experience.
• Team
  
  Collaboration:
  
  Collaborate with internal teams to achieve sales goals and maintain a positive, customer‑focused digital atmosphere.

Our ideal candidate will:

• Be Digitally Savvy: Comfortable and efficient in utilizing CRM tools and other digital platforms.
• Be Empathetic: Exceptional skills in listening to and understanding customer needs.
• Show Adaptability: Able to adapt quickly in a fast‑paced, ever‑changing digital sales environment.
• Demonstrate Ethical Practices: Uphold high standards of honesty and transparency.
• Be Highly Organized: Possess strong organizational skills to manage multiple tasks efficiently.
• Have a Passion for Cars: An enthusiasm for vehicles and a willingness to continually learn about our products.
• Fluency in English: Additional language skills, particularly in Spanish, are a significant plus.
• Educational Credentials: A Bachelor’s degree is an advantage.

• This is a full‑time position.
• An 8‑hour shift is required.
• Availability to work on weekends is required.

• Base salary + commission, with an earning potential of $44,000 – $88,000 per year.

If you are driven by the ambition to transform the digital car‑buying experience into something extraordinary, we welcome you to join Easterns Automotive Group. We are excited to integrate your unique perspective and energy into our dedicated team!

• 5 Days a week – alternating Sundays.
• Weekdays:
  • Morning Shift: 9:30 AM – 4:30 PM
  • Afternoon Shift: 12:30 PM – 8:00 PM
• Saturday:
  • Morning Shift: 8:30 AM – 4:30 PM
  • Afternoon Shift: 12:30 PM – 8:00 PM
• Sunday:
  • 10:30 AM – 5:00 PM