Enrollment Specialist; Remote - Work From Home

Position:
Enrollment Specialist (Remote – Work From Home)

• Type:
  Full-time (Non-exempt)
• Schedule:
  
  Monday to Friday, 8 am – 7 pm PST/MST/CST/EST
• Pay: $23.00 – $26.00 per hour + up to $750 monthly bonus
• Location:
  
  Remote – Work From Home

We are looking for a passionate and persuasive Enrollment Specialist to enroll patients with chronic, potentially blinding diseases such as glaucoma, diabetic retinopathy, and age‑related macular degeneration into our care management program. The role involves engaging prospective patients from partner practices by highlighting program benefits and convincing them to enroll. The specialist must thrive in a sales‑driven environment, making a high volume of outbound calls (minimum 50 per day) and converting at least 30% into successfully enrolled patients.

Achieving a minimum of 7 enrollments per day is key to meeting this performance goal. Responsibilities also include maintaining accurate enrollment records and collaborating with leadership to improve the enrollment process.

• Engage potential patients through outbound calls to promote and enroll them in our services.
• Provide detailed information about our services, highlighting benefits and features.
• Address inquiries, concerns, and objections effectively to secure enrollments.

• Guide patients through the enrollment process, ensuring all necessary information is collected accurately.
• Maintain up‑to‑date knowledge of enrollment policies, procedures, and compliance requirements.
• Maintain a patient‑focused approach to enhance the overall enrolling experience.

• Collaborate with team members to share best practices and strategies for achieving enrollment/metric goals.
• Communicate effectively with other departments to ensure seamless service delivery and customer satisfaction.
• Participate in training sessions and team meetings to stay informed about services and industry trends.

• Achieve and exceed monthly enrollment targets and performance metrics.
• Track and report enrollment activities, outcomes, and performance to supervisors.
• Utilize CRM (Salesforce) software to document patient interactions.

• Adhere to all company policies, procedures, and ethical standards.
• Ensure compliance with regulatory requirements and company guidelines during the sales and enrollment process.
• Maintain accurate and secure records of customer interactions and transactions.

• Fluency in English and Spanish
• Strong sales instincts – persuasion, objection handling, closing
• Empathy and patient focus – balancing metrics with compassion
• Excellent verbal and written communication skills
• High resilience in a quota‑driven environment with frequent rejection
• Strong organizational skills with attention to detail in documentation
• Ability to work independently in a fully remote environment
• Reliable Wi‑Fi access and suitable home office

• 2+ years of experience in eye care or a related field (preferred)
• 1+ years of sales experience (preferred)
• Proficiency with Electronic Medical Record (EMR) systems (preferred)

• Secure, HIPAA‑compliant home workspace
• Prolonged periods of sitting and working on a computer
• Good hearing, speaking, and video communication ability
• Ability to communicate verbally and in writing

All essential functions are performed remotely. Applicants must have a dedicated remote workspace, a minimum of 50 Mbps download and 10 Mbps upload speed, and a HIPAA‑compliant environment. The workspace should be private, free of distractions, and conducive to frequent professional conversations and virtual meetings.

• Medical, Dental, and Vision
• Paid time off
• Parental leave
• Additional benefits (details upon hire)

We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, please contact us at  Applicants must submit an application to be considered for the position. Unsolicited resumes are not accepted.

$23.00 – $26.00 hourly