Key Account Manager

Key Account Manager

The key account manager will be the commercial contact for existing and potential customers, both internally and externally. Customer base includes Transportation Tier I and OEMs, plus adjacent areas. The position requires multiple years of experience in Sales and Account Management. The ultimate scope of the assignment: ensure customer intimacy and increase the exchange with engineering / commercial teams at customers securing early participation in key projects, before the RFQ phase.

• Strategic and operational
  • Commercial support for existing and potential new customers.
  • Customer support as part of the product segment strategy with regular customer presence.
  • Leadership in the review and negotiation of customer-related contracts.
  • Internal communication of customer technical and commercial requirements as well as creation and monitoring of corresponding actions.
  • Budgeting and monitoring of assigned products.
  • Development of the customer-related strategy for the assigned customer portfolio (marketing mix).
  • Assistance in the development and implementation of the overarching Mobility Business Unit strategy.
  • Assistance in carrying out market analyses, identifying market trends and observing the development of the competition.
  • Regular reporting of essential commercial or technical information / innovations from the market to the organization.
• Acquisition process
  • Acquisition of "new business." This is expressly not limited to new business with existing customers, but also opportunities outside the current portfolio
  • Contacting new customers as part of the Mobility BU marketing mix and the defined strategy.
  • Performing the commercial order review and coordinating the technical contract review
• Customer Relationship Management
  • Develop and foster customer relationships to ensure we are exceeding customer expectations
  • Ensure projects are realized; manage and eliminate roadblocks in a cross-functional manner
  • Manage day-to-day customer interactions of assigned customers in Americas
  • Develop and implement on-premises customer visit schedules with targets of best-in-class customer intimacy and create an "easy to do business with" environment
• RFQ process
  • Provision of data for the offer process (material, drawing, standards, specifications and specific requirements)
  • Clarify technical customer requirements
  • Responsible for the preparation of RFQs in cooperation with the project team.
  • Qualified follow-up of the RFQs and feedback to the Head of Sales and Center of Competence

• Bachelor’s degree in commercial and/or technical study
• Engineering experience is a plus.
• 5+ years’ experience in the mobility market – ability to hit the ground running
• Knowledge of the production and application of elastomer components is preferred
• Purposeful, communicative and customer-oriented personality with a high affinity for the Mobility industry
• Good analytical, technical and financial skills.
• Exceptional interpersonal skills to work cross-functionally and as a team player
• Self-directed/motivated, comfortable working in home office as well as office environments
• Excellent writing and verbal communication skills and the ability to communicate at all levels
• Expert English proficiency (verbal and written). Spanish proficiency a plus but not required.

• Live in Ohio or Michigan, preferably greater Detroit area
• Easy access to airport travel
• Willingness to travel to customer and Datwyler facilities, as well as conferences, shows and exhibitions
  • In field 2-4 days per week (customer visits)
  • Mostly local travel (MI and surrounding states)
  • Occasional international travel (Europe, Asia, Mexico, Brazil

• A dynamic, hybrid work environment that balances professional challenges with personal flexibility.
• An attractive compensation package, including a substantial competitive base salary and performance-related bonuses.
• Opportunities for professional growth in a customer-focused company that values respect and excellence.