Cruise Sales Advisor Potenti

The Position

Our Cruise Sales Advisors are sales professionals first. This role is responsible for converting inquiries into bookings through inbound and outbound phone sales activities. You will work directly with prospective guests, answer questions, overcome objections, guide purchasing decisions, and confidently ask for the sale.

Base Salary: $50,000

In addition to base salary, this position is eligible for commissions and performance incentives, providing meaningful earning potential for high-performing advisors.

Evening and weekend availability (including Saturdays and Sundays) may be required based on business needs. We would love to find the perfect candidate in the Mountain or Pacific time zones and/or willing to work those hours if located in other time zones.

This is a phone-based sales position. Successful advisors spend the majority of their workday:

• Handling inbound sales calls
• Making outbound follow-up calls
• Following up on quotes and leads
• Discussing pricing and promotions
• Overcoming objections
• Asking for the sale & closing!!!
• Working within reservation and CRM systems while actively speaking with guests

This is not primarily an email, chat, administrative, or customer service role. If you enjoy talking with people, building relationships, and closing sales, you'll likely thrive in this environment.

Successful advisors in this role:

• Convert inquiries into cruise bookings
• Build rapport and trust with prospective guests
• Confidently discuss pricing, promotions, and itinerary options
• Follow up consistently with leads and opportunities
• Deliver exceptional guest experiences before, during, and after the booking process
• Navigate reservation and CRM systems while speaking with guests
• Maintain accurate records and documentation
• Contribute to sales goals and revenue targets

This role is not:

• A passive order-taking position
• A customer service-only role
• A role for someone uncomfortable discussing pricing
• A role for someone who prefers email communication over phone conversations
• A role for someone who dislikes sales goals, follow-up, or asking for the sale / closing deals

Skills & abilities:

• Strong phone sales and closing ability
• Excellent verbal communication skills
• Comfortable spending most of the workday on the phone
• Ability to build rapport quickly and professionally
• Strong organizational and follow-up skills
• Comfortable navigating CRM and reservation systems while speaking with guests
• Results-oriented and self-motivated

Experience:

• 2+ years of phone-based sales experience required
• Cruise industry sales experience strongly preferred
• Travel industry sales experience preferred
• Inside sales or call center sales experience preferred

Post offer / pre employment criteria must be satisfied to complete a successful hiring process; this may include, but may not be limited to: drug and/or alcohol screening, physical or other health assessment, background screening, culture index surveys, any other assessments as deemed necessary by the Company for a position.

• General Work Location Disclaimer: THIS POSITION MAY BE ELIGIBLE TO BE REMOTE/WORK FROM HOME IN VARIOUS STATES OUTSIDE OUR OFFICE LOCATIONS. IF A CANDIDATE IS LOCAL TO OUR OFFICE LOCATIONS (NEW ALBANY, INDIANA/METRO LOUISVILLE, KY AREA OR WITHIN 45 MILES OF FORT LAUDERDALE, FL), IT IS EXPECTED THAT WORK WILL BE COMPLETED IN OFFICE.
• This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
• All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.