Associate Retail Travel Agent

Overview

Bring Your Sales Expertise to an Exciting Career in Travel! Join AAA Club Alliance as a Sales‑Driven Retail Travel Agent and help customers create unforgettable travel experiences.

• Craft unforgettable domestic and international travel experiences—including cruises, land tours, flights, hotels, and more.
• Use your personal travel experiences to inspire and guide clients.
• Build long‑term relationships, turning first‑time clients into loyal travelers.
• Leverage AAA’s travel strategy to maximize success and achieve sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA‑branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

• Expert‑led training and coaching for both new and experienced professionals.
• Structured mentorship and ongoing learning, with a required Certified Travel Associate (CTA) designation within two years of hire.
• Career path to Travel Agent and Advanced Travel Agent roles, with continued opportunities for professional development.

• Company‑sponsored IATAN cards for travel discounts and personal travel opportunities at exclusive rates.
• Paid educational trips to explore destinations firsthand.
• No Sundays—Monday to Friday 9 AM to 5:30 PM, Saturday 9 AM to 1 PM; 37.5‑hour work week.
• Store location: 117 Boston Post Road, Waterford, CT 0638.
• Base salary $18.00 to $28.04 per hour, adjusted by experience and location.
• Monthly incentives with average payout $550–$1,100 after six months.
• Paid time off: 3+ weeks accrued in the first year.
• Comprehensive benefits package—medical, dental, vision, retirement plans, and more.

• High school diploma or equivalent (Associate’s degree or travel school graduate preferred).
• At least one year of retail experience required.
• Preferred:
  One year of experience as a retail or leisure travel agent, or comparable travel experience.
• Excellent communication and customer service skills.
• Strong organizational ability.
• Proficiency with travel booking systems and web‑based applications.
• Working knowledge of geography.
• Certified Travel Associate (CTA) designation required within two years of hire.
• Satisfactory pre‑employment and post‑employment background screening (criminal, drug, and state/vendor specific). May need to obtain a membership license as required.

• Job Category:
  Sales.
• Work from home or remote positions—primary residence must be within AAA Club Alliance operating footprint (DC and 13 states).
• Remote work does not replace the in‑store shift schedule listed above.

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. ACA is committed to cultivating a welcoming and inclusive workplace that reflects diverse backgrounds and experiences. All qualified individuals are encouraged to apply. ACA’s policy is to employ the best qualified individuals available for all positions.

AAA Club Alliance complies with federal, state, and local disability laws and provides reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed for the application or interview process, contact