Sales Associate, Part Time, Pinecrest, West Elm

Cleveland, OH, United States

As a Sales Associate you provide customers with a unique shopping experience by offering excellent customer service. Utilize effective selling techniques and provide in-depth product knowledge in a fast-paced, specialty retail environment.

• Provide sincere, friendly and energetic customer service by exemplifying World‑Class service standards.
• Achieve established sales and contest goals.
• Maintain knowledge of current sales and promotions.
• Assist customers with special services including gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
• Utilize effective selling techniques to build multiple sales and increase productivity.
• Demonstrate comprehensive product knowledge, including features and benefits.
• Efficiently and accurately perform register transactions (sales, returns, and exchanges).
• Assist in implementation and maintenance of visual merchandise presentation, signage and lighting.
• Uphold store maintenance and cleanliness standards: straighten, clean and help maintain stockroom as needed.
• Process, ticket and restock merchandise as needed.
• Perform other duties as assigned by management.
• Comply with all Company policies and procedures.

• Love to sell, can articulate a proven ability to exceed selling goals, and can close a sale.
• Succeed in a team environment, while able to work independently and manage your own time.
• Thrive in an entrepreneurial environment and are constantly looking for ways to think outside the box.
• Know what questions to ask customers to understand their personal style and needs.
• Enjoy discovering the customer’s style, lifestyle and story to connect them to the right products.
• Proven ability to prioritize and handle multiple tasks simultaneously.
• Most successful when provided with clearly defined daily sales goals and metrics.

• Ability to be mobile on the sales floor for extended periods of time.
• Ability to operate a POS system.
• Ability to lift and mobilize medium to large items (up to 75 lbs) while using appropriate equipment and safety techniques.

• 1‑2 years of customer service and retail sales experience (specialty retail preferred, but not required).
• High school diploma or equivalent preferred.
• Full‑time associates must have open availability to meet the business needs.
• Part‑time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday, or Sunday) and two during the week (Monday–Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability that meets the business needs will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days.

• A generous discount on all Williams‑Sonoma, Inc. brands.
• A 401(k) plan and other investment opportunities.
• A wellness program that supports physical, financial and emotional health.
• Paid vacations and holidays (full‑time).
• Health benefits, dental and vision insurance, including same‑sex domestic partner benefits (full‑time).

WSI will not now or in the future commence an immigration case or sponsor an individual for this position (for example, H‑1B or other employment‑based immigration).

This role is not eligible for relocation assistance.

Williams‑Sonoma, Inc. is an Equal Opportunity Employer. Williams‑Sonoma, Inc. will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and other applicable state or local laws and ordinances.

• Founded in 1956, Williams‑Sonoma, Inc. is the premier specialty retailer of high‑quality products for the kitchen and home in the United States.
• Our family of brands includes Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and Green Row.
• These brands are among the best known and most respected in the industry.
• We offer beautifully designed, stylish, and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and outdoor spaces.
• We’ve seen some big changes since our first brick‑and‑mortar store opened more than half a century ago. What hasn’t changed is our passion for high‑quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate.
• Today, we’re a multi‑brand, multi‑channel, global enterprise supported by state‑of‑the‑art technology and some of the most talented teams in retailing—and we’re always looking for new energy and ideas.

• Job Identification: 18561
• Posting Date: 05/06/2026
• Location:
  
  411 Park Avenue, Orange Village, OH, 44122, US