Customer Care Specialist

Baker Roofing Company – Customer Care Specialist

Responsible for placing outbound phone calls, texts, and emails to prospective and existing customers to generate interest and set up appointments for Baker Sales Professionals.

Coordinate outbound communications, maintain accuracy within the CRM, and support sales initiatives by scheduling appointments and ensuring customer engagement.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The list below is representative of the knowledge, skill and/or ability required.

• Education:
  
  Minimum High School Graduate / College Preferred
• Years of
  
  Experience:
  
  Minimum of 1 year outbound sales/appointment setting
• Certifications:
  
  None
• Language
  
  Skills:
  
  Must speak English fluently
• Driver License:
  Preferred

• Intermediate proficiency with Microsoft Outlook, Word, and Excel
• Excellent written and verbal communication skills
• Strong interpersonal skills and ability to work effectively with diverse people
• Motivated and professional attitude
• Ability to work independently, handle multiple tasks simultaneously, and prioritize effectively
• Accuracy in CRM updates and assignment of work to other individuals within the company

• Manage lead files and prioritize steps to maximize utilization
• Communicate with customers regarding Baker offerings, scheduling, and follow‑through
• Work simultaneously within CRM/Salesforce/Excel and other tools
• Knowledge of Microsoft Outlook, Excel, Word, and related software
• Assist in scheduling sales personnel
• Work within a team with a cooperative spirit
• Notify management of trends or issues in the customer interaction process
• Work schedule flexibility (occasional work from home)
• Adapt to changing work processes
• Perform other clerical tasks as needed and requested

• Prolonged use of computer: typing, reading, sitting

The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at 919‑828‑2975 or
EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor