Sales Coordinator - Bilingual: English​/Spanish; Hybrid: Onsite & Remote; Southeast Region

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE ($47185.htmld)

Join Our Community of Food People!

This position is hybrid: approximately 90% remote/virtual and 10% onsite at distribution center offices located anywhere in the Southeast Region of the United States including West Virginia, Rothoke VA, Raleigh NC, Charlotte NC, Fort Mill SC, Columbia SC, Port Orange FL, Boca Raton FL, Tampa FL, New Orleans LA, Jackson MS, Montgomery AL, Little Rock AR, Memphis TN, Knoxville TN, Atlanta GA, Middle TN, within a 50 mile distance to the listed distribution offices.

This role will most likely be in the office approximately 1 time per month or occasionally for training.

The Sales Coordinator will drive results as the first point of contact for assigned Territory Managers and Customers through team selling, administrative support, and resolving questions/requests/issues in a timely manner utilizing detailed knowledge of US Foods products, systems, and tools. Serve as the primary liaison between Customers, Territory Managers, District Sales Managers and Product Sales Support Administrator (PSSA) as well as but not limited to Operations, Credit & Transportation.

Engage in regular phone conversations with customers, including taking orders, resolving issues, and opportunistically selling. Review orders placed through US Foods Online to ensure accuracy/completeness, contacting customers with suitable substitutes as necessary. Provide administrative support to Territory Managers and District Sales Managers, as needed. Escalate issues to appropriate parties to ensure appropriate responses.

Become a US Foods® Associate!

Ready to build a career with a company that’s leading the food service industry?

We help YOU make it!

Monday - Friday

9:00 AM - 5:30 PM EST

This role is a bilingual Spanish/English position – must be fluent in both languages (reading, writing & speaking).

Full US Foods benefits – day 1: medical, dental, vision, 401(k), life insurance, and much more! US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs, and a continuous improvement focus.

• Take actions that deliver US Foods key results by developing relationships with key customers both internal and external.
• Contact customers for orders, add-ons, etc. Process orders through internal order entry systems. Promote customer engagement with US  as a source for order entry as well as value-added services.
• Contact customers to highlight ongoing promotions and opportunities to up-sell/cross-sell to distribute slow moving items, close-out items and special buy items.
• Team up with Territory Managers (average 10) to actively support their customers through regular, scheduled contact and drive sales performance with suggestive, persuasive selling. Support order guide maintenance in Edge and customer shopping lists in US
• Respond to customer and Territory Manager questions and requests (e.g., price information) timely, either by determining answer on your own or escalating to appropriate market or area resources (operations, category management, finance, replenishment, etc.) or external vendors, as required. Maintain ownership of all follow-up communication from escalated inquiries.
• Leverage proprietary US Foods systems and tools to quickly and accurately answer inquiries to provide insight. Systems and tools include, but are not limited to: US Foods Online, , Edge, PRISM, Retalix, Enterprise Product Search (EPS), Demand Communication Tool (DCT), SODS system for special orders, CDMR for credit requests, Tandem – SMOI for special order management, CES quotes to support equipment & supply sales.
• Take personal responsibility for continued professional development.
• Attend department sales meetings, product trainings and cuttings to develop and grow product and vendor knowledge as required.
• Provide administrative support to Territory Managers and sales management to process credits, special orders, drop-ships, re-routing delivery days, will calls, etc.
• Respond to product receiving and pricing…