Senior Manager, Medicare Sales- Lehigh County, PA

Job Summary

Become a part of our caring community. With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. When our members and prospects have delightful and memorable experiences, their connection with us strengthens, enabling us to put their Health First. A health services company that continuously improves the lives of its customers is uniquely positioned to keep those customers at the center of everything we do.

• Coach, mentor, educate, motivate, and train a team of Medicare sales associates.
• Act as a strong people leader with a solid understanding of the Medicare market, resolving operational problems and providing creative solutions to increase sales while following CMS guidelines.
• Cultivate, maintain, and build relationships with Humana’s customers, internal and external business partners, and the community through telephonic, virtual, and face‑to‑face interactions with individuals and groups.
• Develop marketing budgets and seek branding opportunities.
• Work field‑based in the Pennsylvania market, traveling to meet members face to face.
• Reside in the Lehigh County area or be willing to relocate; relocation allowance is available.

• Active Health Insurance license.
• 2+ years of Medicare sales or related sales experience.
• Ability to travel up to 50% of the time.
• Experience leading a sales team, training in successful sales techniques, and delivering educational presentations.
• Proficiency in technology tools, including MS Office, various CRM platforms, and iPhone applications.
• Strong leadership, production, organizational, interpersonal, communication, and presentation skills.
• Ability to adapt and overcome when necessary.
• Community engagement or grassroots experience marketing Medicare plans.
• Passion for contributing to an organization focused on improving consumer experiences.
• Valid state driver’s license and proof of personal vehicle liability insurance meeting at least 25/25/10 coverage limits (or higher, as required by state).

• Active Life Insurance license.
• Bachelor’s degree.
• Strong background in Medicare and the health solutions industry.
• Active engagement with the community through service, organizations, activities, and volunteerism.
• Project management background or certification (a plus).
• Ability to speak, read, and write an additional language without limitations or assistance.

• Driving Statement:
  This role requires a valid state driver’s license and personal vehicle liability insurance. State driver’s license validation and MVR review are required.
• Language Proficiency Assessment:
  Associates speaking a language other than English must take an assessment to ensure competency.
• Schedule:
  
  Frequent meetings and periodic appointments/events may require evenings and weekends; flexibility is essential.
• Training:
  The first five weeks of employment and attendance are mandatory.
• Work from Home Requirements:
  If hybrid or home‑office work is required, the employee must provide internet service meeting a minimum download speed of 25
  
  Mbps and upload speed of 10
  
  Mbps.
• Travel:
  Although primarily field‑based, occasional travel to Humana offices for training or meetings may be required.

• Medical, dental, and vision insurance.
• Additional supplemental insurance options.
• Paid time off (PTO) and paid holidays.
• 401(k) retirement savings plan with company match.
• Tuition reimbursement and/or scholarships for qualifying dependent children.

Base pay range: $77,000 – $105,100 per year. This position is eligible for a commission incentive plan based on company and/or individual performance.

Humana is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. Humana complies with all applicable federal, state, and local laws concerning equal opportunity and affirmative action.