Scaled Customer Success Manager - Remote North America

Elevate client engagement at Trackunit as a Scaled Customer Success Manager in a remote role. Drive portfolio health through data-driven strategies to support construction and rental accounts.

Trackunit is seeking a Scaled Customer Success Manager to manage a growing portfolio. You will implement structured engagement models while collaborating with Key and Technical Account Managers. Your focus will revolve around ensuring strong customer health, spotting trends, and executing outreach strategies to maintain client satisfaction.

Key Responsibilities:

• Own renewal health and retention across assigned accounts

• Monitor adoption and usage trends for proactive management

• Track customer health using quantitative and qualitative signals

• Identify expansion opportunities and facilitate handoffs to owners

• Partner with Key and Technical Account Managers for account needs

Requirements:

• 1–4 years in Customer Success or Account Management

• Experience in SaaS or handling diverse portfolios

• Comfortable analyzing data for account patterns

• Strong communication skills for customer interactions

• Familiarity with CRM platforms like Planhat or Salesforce

Utilize your analytical skills, customer obsession, and structured approach to drive success at Trackunit.
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