Customer Success Manager

Germany (remote) with weekly travel to Berlin

PFM Intelligence helps organisations understand how people move, behave and decide in physical spaces. We turn complex location and movement data into clear, actionable insight for retailers, shopping centres, public spaces and infrastructure operators across Europe.

We are evolving into a data intelligence partner built on recurring revenue and long term customer relationships. Customer Success is central to that ambition.

If you enjoy owning customer outcomes and driving commercial growth, this role offers both.

This is not a traditional support‑style Customer Success role. As Customer Success Manager for Germany, you will:

• Own a portfolio of key customers
• Ensure they achieve measurable value from our solutions
• Drive renewals and expansion
• Represent PFM in the German market
• Identify and convert new business opportunities

• Own Customer Outcomes, including building long‑term partnerships with operational and senior stakeholders, developing clear success plans with measurable goals, leading structured business reviews, and translating data into practical commercial recommendations.
• Drive Retention & Expansion by managing renewals, preventing churn, identifying upsell and cross‑sell opportunities, leading value‑led commercial conversations, and contributing to revenue growth within existing accounts.
• Generate New Business by attending trade shows, conferences and industry events, engaging potential new customers, following up proactively on leads, and converting opportunities into long‑term partnerships.

• 3–7+ years in Customer Success, Account Management, Business Development or consulting
• Experience working with B2B recurring revenue models
• Strong commercial instinct and negotiation confidence
• Ability to turn data into strategic business discussions
• Fluent German and English

• Experience in SaaS, analytics, retail, mobility or smart infrastructure is beneficial but not essential.
• A collaborative, international environment where your ideas make a difference.
• Hybrid working flexibility, combining office and remote work.
• 30 days’ annual leave (including statutory holidays).
• Laptop, mobile phone, and digital collaboration tools.
• Learning and development opportunities to support your career.
• Participation in a discretionary annual bonus scheme.

You’ll be part of a forward‑thinking, international company where innovation and teamwork drive everything we do. You’ll contribute to our evolving German commercial team while being supported by a strong, collaborative group structure.

If you’re looking for a role that combines customer relationships, sales, and hands‑on delivery within a growing global business — this is your opportunity to make a tangible impact and help shape the future of PFM’s commercials in Germany.

Apply now and make your mark!

Job Category:
Customer Success

Job Location:
Germany (remote) with weekly travel to Berlin