Account Manager, Institutional

Account Manager

Moon Pay Institutional is building the infrastructure that powers digital asset businesses around the world. As an Account Manager, you will own relationships with a portfolio of institutional clients—including fintechs, exchanges, wallets, payment providers, and enterprise partners—helping them maximize the value they receive from Moon Pay's products.

You'll become a trusted advisor to customers, ensuring successful onboarding, adoption, growth, and long-term retention. Working closely with Sales, Product, Operations, Compliance, Support, and Engineering, you'll advocate for customers while identifying commercial opportunities that strengthen strategic partnerships.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys solving complex customer challenges, and is excited by the evolving crypto ecosystem.

• Manage and grow a portfolio of strategic institutional customers, driving adoption, retention, and expansion opportunities.
• Develop trusted relationships with executive and operational stakeholders across customer organizations.
• Partner cross-functionally with Product, Operations, Compliance, Engineering, and Support to resolve issues and improve the customer experience.
• Identify opportunities for upsell, expansion, and additional product adoption while supporting commercial negotiations.
• Monitor customer health using business metrics and proactively mitigate risks to renewals and long-term success.
• Act as the voice of the customer by providing structured feedback that influences product roadmap and operational improvements.

• 4+ years of experience in Account Management, Customer Success, Strategic Partnerships, or Relationship Management supporting enterprise or institutional customers.
• Experience managing complex stakeholder environments and coordinating cross-functional initiatives.
• Strong commercial mindset with experience identifying growth opportunities and supporting negotiations.
• Solid understanding of fintech, payments, financial services, SaaS, or digital assets; prior crypto experience is highly desirable.
• Comfortable working in a fast-paced, high-growth environment with strong ownership and accountability.

BLOCK Values

We're looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values:

B
- Be Hungry

L
- Level Up

O
- Own It

C
- Crypto Curious

K
- Kaizen

Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.

Benefits & Perks

Competitive salary package

Equity package:
We believe financial freedom starts with our employees, so all employees have ownership at Moon Pay

Pay for performance equity bonus:
Those who drive outsized outcomes receive outsized rewards

Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.

Unlimited holidays:
We give you the autonomy to choose when to work (and when to switch off)

Hybrid working schedule:
Work fully remotely or your nearest Moonbase, the choice is yours

Private Healthcare benefits:
To protect you and your loved ones

Enhanced parental leave:
So you can spend more time with your loved ones without a second thought

Annual training budget:
We support your training journey every step of the way

Home office setup allowance:
Create the home office of your dreams

Remote working allowance:
Those working fully remotely get a little extra for utilities

Monthly budget to spend on our products and zero fee crypto transactions:
Cultivate your inner DEGEN

Employee referral programme:
Great people know great people, refer them to receive 10K in USDC

Regular remote company offsites:
Meet your colleagues regularly for high impact in person sessions and hackathons

Working in a disruptive and fast-growing company where excellence is rewarded

Commitment To Diversity

At Moon Pay we believe that every voice matters. We strive to…