Q-commerce Specialties Account Manager; They​/She​/He

Q-commerce Specialties Account Manager (They/She/He)

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Q-Commerce is the second biggest category inside Glovo. We are currently building a strong team to re‑invent how consumers buy their groceries and any other product in their city, making it more convenient and easy than ever.

Be a key role in developing the Q Commerce Specialties Vertical in Poland. Specialties are grocery stores that focus on selling a specific category or type of grocery item. Unlike a general supermarket that stocks a wide range of food and household products, a specialty store focuses on a particular niche such as bakery & pastry, wellness, ice cream, sweets, coffee & tea, fishery, butchery or gourmet.

• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner meetings and business reviews).
• Be responsible for our partners’ business performance, analyze their main KPIs, and ensure growth month‑over‑month. Track and report performance metrics, build plans to enhance them.
• Drive data‑backed decision‑making – investigate underperforming campaigns, identify sales trends, and recommend strategic improvements.
• Draw and execute plans, making partners grow through promo negotiations, marketing activations and menu performance (Average Order Value, Conversion Rate, cross‑selling and upselling).
• Improve Glovo’s revenue through commission renegotiation.
• Get feedback from our partners and translate it into product, marketing and operations improvements.
• Understand, build action plans and follow up on churned and inactive partners.
• Stay abreast of industry trends, competitor activities, and market conditions to identify new opportunities for business growth.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

• 2+ years of experience in Account Management and/or Business Consultancy – you’re comfortable reaching out to partners, making calls, and pitching solutions.
• Strategic thinking – you don’t just manage partners; you help them grow.
• Strong analytical and problem‑solving skills – you understand complex client needs and tailor solutions accordingly.
• Excellent communication and negotiation skills – you know how to influence and build long‑term relationships.
• Comfortable working in a high‑growth and high‑performance start‑up environment.
• Polish proficiency and a very good command of English.

• Top‑notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings.
• The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.
• 5 extra days of holidays.
• Enhanced parental leave.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations, and all other unique characteristics that make you YOU. We encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc.). We look forward to hearing from qualified candidates.