Sales Support Representative

Overview

Become a part of our caring community. With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We want to put members’ health first by providing highly personal and caring support to our Medicare population.

The Sales Support Representative provides administrative assistance to Senior Managers of Medicare Sales, a Director and a team of Career Medicare Sales Representatives. The role supports adding new members, retaining customers, and enabling the sales team to focus on conversion.

• Assist members and agents who contact the office, answering inquiries, taking messages, and planning/promoting on‑site events.
• Handle daily office duties such as receiving and sending mail, scheduling and supporting office vendors and maintenance.
• Support Sales Representative onboarding and training.
• Manage regional expenses and order supplies and marketing materials; keep track of inventory, stock, and maintain an organized supply area.
• Create and maintain sales reporting documents in various databases.
• Ensure adherence to corporate policies, CMS guidelines, and privacy requirements.
• Coordinate and support team meetings and events.
• Perform general administrative duties.

• 1+ years of administrative experience.
• Advanced computer skills: proficiency with Microsoft Office, use of laptops, and experience with CRM tools.
• Physical ability to lift up to 40 lbs.
• Excellent customer service and communication skills.
• Self‑directed and a genuine team player.
• Remote work, with possible in‑office presence in Pennsylvania, Maryland, Delaware, New Jersey, or DC as needed.

• Associate or Bachelor’s degree.
• Healthcare industry experience.
• Bilingual, able to speak, read and write in both English and an additional language without limitations.

• Minimum download speed of 25
  
  Mbps and upload speed of 10
  
  Mbps.
• Work from a dedicated space that protects member PHI/HIPAA information.
• Occasional travel to Humana offices for training or meetings may be required.

Pay range: $44,900 – $60,200 per year (federal estimate for 40‑hour week). Pay may vary based on location and experience.

Humana offers medical, dental and vision benefits, 401(k) retirement savings plan, PTO, paid family leave, disability, life insurance and many other rewards.

Humana is an equal‑opportunity employer and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

Any associate who communicates with a member in a language other than English must take a language proficiency assessment provided by an outside vendor. The Interagency Language Rating (ILR) test may be required.