Inside Sales Representative - EST

Position Summary

The Inside Sales Representative (ISR) is responsible for engaging Health Care Professionals in telephone conversations to promote assigned client product, maximize the product’s selling potential, and meet program and client objectives. The ISR achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety profile, and approved indications to ensure appropriate patient use. The ISR utilizes approved tools for product promotion and maintains a competent level of product, program, and customer activity knowledge.

Collaboration with client field‑based teams and management is expected.

• Manage daily sales call activity according to defined expectations, with the purpose of influencing customers and increasing product sales.
• Promote client’s product(s) via telephone (outbound and/or inbound calls) by engaging assigned HCP targets in in‑depth product discussions to attain individual, territory and company goals for sales and market share.
• Profile and manage a targeted list of HCPs and provide value‑added benefits to grow product volume.
• Create and implement business plans to achieve territory and business sales goals.
• Maintain call productivity and metrics required by the program.
• Achieve quarterly client sales quotas.
• Communicate effectively and persuasively with customers using selling, listening and negotiation skills, proper terminology, and approved messaging, and effectively use approved promotional aids.
• Maintain thorough knowledge of client product(s) and program.
• Verify and complete required data entry in Amplity/Client CRM systems, including details of the target’s responses, call activity, product orders, and any follow‑through actions.
• Respond appropriately to customer needs and questions within program timelines.
• Partner and collaborate with client field sales account managers and client sales managers to plan territory coverage when required.
• Create and maintain a positive impression with client and client’s customers.
• Prepare reports for management as needed.
• Fully comply with all laws, regulations, and Amplity policies, code of conduct, privacy and data guidelines, and relevant state and federal laws.
• Participate in teleconferences and live training sessions and represent client at national and/or local conventions when applicable.
• Other projects as assigned.

• Report to Amplity Sales Manager or Program Director.
• Work closely with other team members assigned to the program and members of Amplity home office support.
• Maintain a positive working relationship with customers and client contacts.

• Bachelor’s degree from an accredited university or college.
• A minimum of 2+ years of previous sales experience or relevant professional experience with a proven record of success.
• Flexibility to cover multiple time zones as needed.

• Account and territory management experience.
• Inside sales or contact center experience.
• Aesthetics experience.

• Excellent verbal, written and interpersonal communication skills.
• Clear, articulate and grammatically sound speech, professional demeanor, and excellent phone manner.
• Strong focus on providing customers with superior support and service.
• Ability to learn, understand, and communicate complex information over the telephone.
• Strong rapport‑building and active listening skills.
• Excellent selling, closing, persuasion, and presentation skills.
• Ability to display high levels of initiative, effort, and commitment to successfully complete projects and assignments.
• Ability to comprehend and communicate complex technical/medical terminology and maintain required technical expertise, including competitive product knowledge.
• Self‑motivated and disciplined.
• Good organizational and planning skills, strong attention to detail and accuracy.
• Ability to work independently and as a team member.
• Flexibility and ability to handle multiple tasks simultaneously.
• Ability to deal with people at all levels inside and outside the company.
• Demonstrated technical aptitude and proficiency in…