Senior Client Executive, GAM

## Senior Client Executive, GAMApplyremote type:
Remote locations:
United States of America, Eagan, Minnesota:
United States of America, Frisco, Texas:
United States of America, New York, New Yorktime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
September 5, 2026 (30+ days left to apply) job requisition :
JREQ
202155

The Senior Client Executive, Corporate Segment – Global Account Management (GAM) – Legal is responsible for managing a portfolio of Thomson Reuters' most strategic Legal global enterprise customers. Serving as the primary post-sale owner of customer outcomes, this role drives retention, renewal success, customer value realization, and expansion readiness across complex, multinational organizations.

The Senior Client Executive partners closely with customers to understand their business objectives, develop long-term success strategies, and ensure they derive maximum value from their investment in Thomson Reuters solutions. The role requires collaboration across Sales, Professional Services, Product, Security, Enablement, and Support teams to drive successful enterprise deployments, adoption, retention, and growth.

Location:

remote based position, must be based in the US.
** About the Role
** In this opportunity as a Senior Client Executive, you will:
* Lead complex, high-value global accounts as the primary post-sale owner of customer outcomes, driving retention, renewal success, and expansion readiness across geographies and stakeholder groups.
* Partner with customers to define desired business outcomes and develop Customer Success Plans that support adoption, value realization, and long-term retention.
* Drive successful large-scale customer onboardings, implementations, and deployments, ensuring disciplined execution and accelerated time-to-value.
* Shape and execute account strategies that protect revenue, strengthen customer partnerships, and position accounts for future growth in partnership with Global Key Account Directors and Sales.
* Serve as a trusted strategic partner to customer stakeholders, building durable relationships across business, legal, operational, and technical teams while complementing executive engagement led by GKADs.
* Monitor customer health, identify risks and opportunities, and proactively mobilize cross-functional resources to address challenges and support customer success.
* Assess adoption and maturity of deployed solutions, making recommendations that increase customer value and support commercial growth objectives.
* Lead Quarterly Business Reviews, Executive Business Reviews, and customer value discussions that demonstrate business impact and renewal confidence.
* Own renewal and expansion signals, financial forecasting inputs, and risk identification, providing actionable insights to leadership and commercial stakeholders.
* Exercise enterprise-level judgment to navigate complex customer, contractual, operational, and organizational challenges.
* Mentor less tenured team members through coaching, knowledge sharing, and best-practice development.
* Lead or participate in cross-functional initiatives and strategic programs that support customer outcomes and broader GAM priorities.
** Key Deliverables
*** Delivery of retention, renewal, adoption, and customer experience objectives across a portfolio of strategic global accounts.
* Accurate forecasting of renewal outcomes, customer risk, and expansion readiness.
* Development and execution of customer success and value realization strategies.
* Successful onboarding and deployment of enterprise solutions across complex customer environments.
* Identification and mitigation of customer risks impacting retention and growth.
* Strategic partnership with Sales and GKADs to support revenue protection and expansion opportunities.
* Reporting on customer health, market dynamics, competitive activity, and key business insights.
* Representation of the Customer Success organization across internal business reviews and cross-functional initiatives.
*
* About You:

** You're a fit for the role of Sr. Client Executive if you have:
* Bachelor's degree in Business, Finance, Communications, Law, Accounting, or a related…