Strategic Partner Manager II

About the Team

The Outside Account Management team at Door Dash partners with restaurant merchants to help them grow simply and profitable on the platform. Our mission is to support merchants throughout their journey – ensuring a positive experience while also helping them unlock meaningful growth opportunities. We work closely with merchants to understand their goals, solve operational challenges, and recommend growth strategies that fit their business – balancing thoughtful partnership with commercial impact.

As a Strategic Partner Manager II (SPM), you will own and grow relationships with a portfolio of SMB restaurant partners, operating with a high degree of autonomy and strategic judgment. You’ll lead complex, high‑impact partnerships focused on driving long‑term growth, profitability, and retention for merchants on the Door Dash platform.

In this role, you’ll move beyond day‑to‑day account management to guide more strategic merchant conversations—helping partners think holistically about growth, operations, and how to scale their business with Door Dash. You’ll proactively adapt account plans as opportunities and challenges emerge, identify and address risks early, and consistently drive measurable outcomes across your book of business.

Beyond your own accounts, you’ll play an influential role across the team — serving as a voice of the merchant internally, shaping cross‑functional initiatives, and sharing best practices that elevate how Door Dash partners with restaurants at scale.

You’ll report to a regional manager within Outside Account Management. We expect this role to be flexible, with time split between traveling to merchants and additional flexibility to work remotely from home or a Door Dash office.

• Own and grow strategic partnerships: Manage a portfolio of SMB restaurant partners, consistently driving measurable growth, retention, and satisfaction
• Lead advanced merchant strategy: Conduct high‑impact business reviews focused on larger‑scale growth strategies, profitability, and long‑term success
• Operate autonomously: Proactively adjust account plans and growth strategies as merchant needs, performance, and market conditions evolve
• Identify and mitigate risk: Anticipate detractors, address challenges early, and implement solutions to protect merchant health and performance
• Drive expansion and optimization: Recommend and sell Door Dash products that support merchant growth, efficiency, and brand perception
• Influence cross‑functionally: Partner with Product, Operations, Sales, and other teams—driving action and outcomes without relying on manager escalation
• Represent the merchant internally: Surface meaningful merchant insights each quarter to inform product improvements, GTM strategy, and internal initiatives
• Elevate the team: Share best practices, provide feedback on decks and negotiation strategy, and support the development of Partner Managers

• 4+ years of experience in account management, customer success, or post‑sales roles with increasing scope and autonomy
• Proven track record of driving measurable growth and retention across the majority of a book of business
• Strong executive presence with the ability to command a room, influence without authority, and deliver compelling presentations
• Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics
• Advanced analytical skills, including maintaining complex spreadsheets and performing data analysis using tools such as Salesforce, Outreach, Tableau, or Sigma
• Strong knowledge of third‑party delivery platforms, logistics, and multi‑sided marketplaces
• Ability to synthesize data, industry trends, and merchant insights into clear, actionable recommendations
• Collaborative mindset with experience serving as a trusted partner and informal mentor within a team

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC.

The Covey tool has…