Inside Sales Representative

Responsibilities

• As an Inside Sales Representative II (internally titled Specialist, Success Advisor), you serve as a vital bridge between our company and the customers who rely on our platform
• You excel at managing the full sales cycle, from initial engagement to account management, with a strong focus on increasing adoption and value for our Pros
• Through a consultative selling approach, you address the unique challenges and objectives of service professionals, fostering trust and building connections beyond a transactional sale
• You play a key role in driving the success of our team while continually improving the lives of our service professionals (our Pros)
• Use a consultative selling style centered around understanding Pros’ specific challenges and objectives
• Drive the complete sales cycle, from booking to closure
• Collaborate with the team to drive new service attachments, increasing usage as a percentage of Pros’ Gross Merchandise Volume (GMV), and boosting Monthly Recurring Revenue (MRR) per managed account
• Build trust and deeper connections with Pros by empathizing with their pain points and positioning the platform as a long‑term solution
• Maintain daily activity metrics, balancing calls and attended demos
• Stay informed on product and technology developments to provide updated, relevant advice to customers
• Track customer engagement and satisfaction, addressing any concerns or challenges promptly to ensure continued success
• Serve as a mentor and role model to junior team members, sharing best practices and insights

• Healthcare coverage:
  Housecall Pro offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums.
• Competitive pay and equity opportunities:
  Housecall Pro offers market competitive compensation that includes variable pay opportunities, and we continuously evaluate market benchmarks. Our quarterly internal talent reviews provide the opportunity for performance success discussions and feedback. Certain roles are also eligible for equity this fast‑growing technology company.
• Time off:
  We work hard and want everyone to find balance in their life. Housecall Pro has a flexible, self‑managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
• Remote work:
  Housecall Pro is remote‑first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
• Family:
  Housecall Pro supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a Housecall Pro baby onesie!
• Learning and development:
  Housecall Pro knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
• Career acceleration:
  We like to help our people as much as we do our Pros. Housecall Pro helps you accelerate your career with dedicated Career Success Conversations, frequent two‑way feedback, and milestone learning programs like our Manager 101 series.
• Wellness:
  Housecall Pro provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
• Mental health:
  Housecall Pro’s monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
• Office setup:
  Housecall Pro provides each new employee with a home office setup that includes a computer and accessories. We also offer ongoing internet and phone reimbursement to help offset expenses.
• Income protection:
  Housecall Pro wants you to have peace of mind if…