Residential Sales Consultant

Pella Corporation is seeking a motivated Residential Sales Consultant to support our territory across Ocean, Monmouth, Middlesex, and Somerset Counties. We’re looking for a confident, outgoing professional who thrives in a fast‑paced environment, enjoys building relationships, and is driven to excel. If you are self‑disciplined, competitive, and passionate about helping homeowners improve their spaces, this is the role for you.

• Base salary of $60,000 plus uncapped commission
• Standard IRS mileage reimbursement
• Hybrid work environment that includes your home office and appointments in the customer’s home
• Full benefits package including medical, dental, and vision
• Health savings and flexible spending accounts
• Company‑paid life insurance
• Company‑paid short/long term disability insurance
• 401k with company match
• 20 paid vacation days and 9 paid holidays
• In‑depth onboarding and training program that includes virtual and hands‑on learning
• Quality engineered product solutions that are unmatched in the window and door industry
• Smartphone, tablet, laptop computer, and product samples provided
• Solid reputation of the Pella Brand
• Exciting, nationwide career growth opportunities

• Achieving individual sales and customer satisfaction goals and objectives.
• Effectively presenting Pella solutions to customers by executing the Pella Retail Sales Process during the in‑home consultation.
• Striving to close the sale during all customer interactions.
• Ensuring quotes and orders are accurate following company sales process.
• Responding to customer concerns and engaging sales support resources to achieve first‑time resolution on all customer problems or issues.
• Be available for customer appointments during evenings and weekends, in addition to weekday hours.
• Maintaining an exceptional level of expertise in products/services relating to Pella’s customers and staying abreast of the competitive landscape.
• Conducting after‑sales follow‑up with customers and developing lead and referral generation.
• Actively represent Pella at company‑sponsored events, invitations to discuss and/or present Pella products, and/or home shows.
• Utilize strong customer database tools to manage all interactions and proactively communicate to customers.

• Able to quickly earn trust and credibility with customers.
• Provide superb customer service and generate referrals from one customer to others.
• Skilled at relating to a variety of customers—balance poise and integrity with a service mentality.
• Able to negotiate, build value, and address objections toward closing a sale.
• Works collaboratively with Pella team members and customers.
• Able to grasp technical concepts related to general construction.
• Strong problem‑solving skills.
• Energized by meeting and engaging new people, skilled networker.
• Tenacious, able to persevere through sales challenges and setbacks.
• Demonstrates a strong work ethic, flexibility about hours, responsiveness to customer needs, and willingness to be available.
• Seeks out internal experts and utilizes their knowledge.
• Adaptable to changing processes and priorities.
• Works well without close supervision but always keeps the manager informed.
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.

Education and Experience

• Bachelor’s degree from a four‑year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.

• Individual’s motor vehicle record must comply with company requirements.

• Ability to manage multiple tasks in an environment of constant interruptions and prioritize responsibilities.

Language and Communication Skills

• Ability to read and analyze documents related to contracts and work documents.

• Ability to write reports and business correspondence.

• Ability to verbally present information and respond to questions from customers, managers, and the general public.

Professional Skills

• Must present a clean and neat physical appearance and strictly abide by company dress code, serving as a role model for other employees, customers, and visitors.

Reasoning Abilities

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