Renewal Specialist MLF Core

About the Role

The Medium Law Renewal Specialist is responsible for increasing Westlaw revenue, usage and market share in assigned law firm accounts by utilizing skills related to legal research, training, sales and marketing. You will leverage your expert consultative approach and opportunity analysis to meet customer needs. This is accomplished through an in depth understanding of Thomson Reuters products and strong relationship building skills.

• Effectively meet customer needs and build productive customer relationships, taking responsibility for customer satisfaction and loyalty for Medium Law firm clients
• Create effective sales solutions for Medium Law clients, providing customers with high-impact training to exceed their needs and establishing solid, long-term relationships
• Build credibility by working as a strong team player and through powerful formal presentations; interact with others in a way that promotes openness and trust
• Demonstrate strong negotiation skills by effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties
• Exhibit a deep knowledge of products such as Westlaw including content add-ons, the legal profession and the legal publishing industry
• Attain assigned revenue account goals
• Partner closely with Sales Executives in identifying the sales opportunity for each firm, supporting the renewal process in assigned accounts
• Educate customers on the benefits of Westlaw over competitors and train customers on the use of Westlaw
• Coordinate training and local marketing efforts with assigned Client accounts
• Keep up to date on competitive activities in accounts and communicate information to divisional/regional management
• Identify opportunities to leverage technology products aimed at increasing revenue and providing solutions

• J.D. Degree preferred
• Legal practice experience preferred
• Strong communication, presentation and Westlaw legal research skills
• Customer service orientation and experience
• Field Account Management and sales/ marketing experience strongly preferred
• Proficient in MS office tools
• Previous legal research training preferred
• Ability to travel occasionally to training sessions, meetings and to customer locations

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values:
  Obsess over our Customers, Compete to Win, Challenge (Y) our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real‑World Impact: We are one of the few companies globally that helps its customers pursue…