Inside Sales and Commercial Support Specialist

Inside Sales Representative And Commercial Support Specialist

Cabot Corporation is a leading global specialty chemicals and performance materials company headquartered in Boston, Massachusetts, USA. Our businesses deliver a broad range of products and solutions to customers in every corner of the globe, serving the transportation, infrastructure, environment and consumer industry sectors. We bring the power of innovative chemistry to solve customers' challenges today while preparing them to meet tomorrow's needs.

Your Role at Cabot

Inside Sales Representative:
Manage a portfolio of customers and distributors assigned by the commercial head and distribution manager.

Commercial Support Specialist:
Act as a support to the Sales Managers and become the first contact point when customer issues are escalated beyond customer care team.

This role is intended to be split 60% Sales Representative and 40% Commercial Support Specialist

How You Will Make an Impact

Inside Sales Representative

Take ownership for the volume and variable margin for the assigned portfolio

1. Direct Accounts

• Be the prime commercial contact for transactional accounts which do not require face to face contact, working closely with the technical manager joining joint teams calls when necessary.

2. Distribution Accounts

• Be the prime commercial contact for distributor accounts that do not require regular face to face contact, working closely with the distribution manager and technical manager
• Organize and join face to face meetings with each distributor a minimum of once per year either in Riga or at the distributors office joined by the technical manager. May also be required to attend meetings with the distributor at their customer accompanied by the technical manager.

Commercial Support Specialist

• Partner with Customer Care and internal teams to ensure a smooth order process and resolve customer or distributor requests efficiently.
• Support sales activities by managing customer needs including pricing updates, account setups, requesting samples and technical/regulatory documentation.
• Build strong product, customer, and application knowledge through collaboration with Technical Service Managers and Sales Managers regarding products, customers, and internal processes to better support the business.

What You Will Bring to Cabot

• Higher education (might be last year's student) or equivalent experience.
• Aptitude for sales with determination and know-how to take ownership and responsibility for achieving desired results.
• Strong organizational and prioritizing skills - ability to balance multiple priorities and to work urgently toward achieving desired results.
• Keen to learn about new products and applications.
• Autonomous and resourceful self-motivated requiring minimal supervision.
• Customer focus with the ability to engage in verbal and written communications that are concise, clear, relevant and delivered in the appropriate style and tone.
• Ability to establish and maintain appropriate relationships with customers.
• Computer literate, good knowledge of Excel is necessary.
• Fluent English.

Additional Information

• Working Hours:
  
  9:00 - 17:30
• Permanent contract.
• Monthly allowance & Yearly bonus.
• Health insurance from first day of work.
• Hybrid work schedule (3 days on site and 2 days' work from home).
• Salary: 1900
  -2600 EUR Gross. The final salary offer will depend on the candidate's previous experience and qualifications.

How We'll Support Your Success:

• Dynamic, Flexible, Hard Working, Team Environment – We are busy, collaborative, growing, and we are doing really meaningful work.
• Hybrid Work Environment – The autonomy to both work from home 2 days a week and develop/sustain colleague relationships in the office 3 days a week.
• Benefits, Vacation, Etc.– We offer a competitive package of benefits.
• Feedback – we are committed to giving and receiving feedback in a direct and open fashion.
• Support– you are part of a team and deserve to feel encouraged and supported. You will be part of a team that cares about you personally and professionally. Our success depends on your success.

At Cabot, we bring the power of innovative chemistry and a spirit of partnership with our customers to advance solutions that will enable a sustainable future. Our strength in research and development is a major reason why we have been an industry leader for more than 135 years in products such as reinforcing and specialty carbons, battery materials, aerogel, fumed metal oxides, inkjet colorants, master batches and conductive compounds.

Our employees around the world are united by our shared purpose:
Creating materials that improve daily life and enable a more sustainable future. Through our corporate strategy, "Creating for Tomorrow," we are focused on our core strengths to lead in performance and sustainability – today and into the future.