Customer Success Representative

Job Description

We’re hiring Customer Success Professionals who are energized by solving big challenges, passionate about technology, and ready to help customers turn intelligence into action. If you want to be part of a team where your work truly impacts how the world designs, builds, and delivers—let’s talk.

Join us. When intelligence is trusted, innovation never stops.

Customer Success Representative

• Manage accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts. Handle onboarding and ongoing training to increase retention and uncover upsells.
• Responsible for meeting/exceeding assigned renewal rate and growth targets. Track at‑risk, non‑renewal, pending, and lost renewals including reasons for cancellation.
• Clearly understand all product offering, subscription and renewal licensing models. Support assigned client base and respond timely to customer inquiries and promptly follow up on customer‑related issues.
• Collaborate with Sales, Marketing, Channel, and Technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
• Conduct quarterly business review virtual visits with at least 75% of accounts in their renewal year. Travel required less than 25% of the time.

• Incumbent has limited level of discretion to vary from established procedures, works under general supervision, and solves some straightforward problems. Incumbent generally has limited work experience involving basic concepts and procedures but requires formal training in theories/concepts in own function.
• Incumbent has high level of discretion to vary from established procedures, works under broad supervision, and solves some complex problems. Incumbent generally has substantial work experience involving complex concepts and procedures in theories/concepts in own function.
• Typical requirements: a 4‑year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.

Hybrid:
Tuesday, Wednesday, Thursday required office days for Panorama Office site;
Monday, Friday work from home.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short‑Term/Long‑Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
• On‑site Café with Catering Option for Busy Lifestyles
• 24/7/365 On‑site Gym and Lockers, Free for Use to All Employees!
• Bike Racks
• And more!

$22.03 - $26.92 per hour. Actual compensation may vary based on geographic location, work experience, education, and/or skill level. Pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

US-CO-Denver, Colorado (Panorama Arrow Building). Remote work employees may be required to be present at the closest designated Arrow office for work‑related purposes, at the Company’s request and sole discretion.

Full time

Sales

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)