Senior Account Manager, Commercial Lines

Posting Description

Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit:

The Senior Account Manager is responsible for working with Advisors/Client Executives and Account Executives to service client accounts. The position requires supporting them in day to day account management for a specific set of clients and entails a great deal of verbal, electronic, and other written communications. The Senior Account Manager will manage the renewal and marketing process from start to finish, in conjunction with the Account Executives and Advisors.

In addition, this person prepares materials for presentations and communications and assists team members with day‑to‑day client servicing. At this level, the Senior Account Manager takes an active speaking role in client meetings and maintains relationships with clients and carrier contacts, working proactively and efficiently to deliver services. Some Senior Account Managers may also manage their own block of business.

This is a full‑time position offering the flexibility of a hybrid work schedule, available from any of the following office locations: NY:
Albany, Amherst, Kingston, Rochester, Pittsford or Fishkill, or our office in Danbury, Connecticut.

• Work proactively to maintain relationships with carrier and client contacts; may lead client meetings for assigned accounts.
• Own the renewal and marketing process from start to finish, in conjunction with the Account Executives and Advisors.
• Communicate directly with clients and carriers, collaborating with the Account Executive or Advisor/Client Executive.
• Create and maintain client files in accordance with office procedures; keep client policy records in the agency management system.
• Have an assigned book of business.

• Highly organized with excellent verbal and written communication skills.
• Self‑confident and able to make sound independent decisions.
• Able to work overtime as necessary.
• Capable of interacting with a variety of people and functioning well in both team and autonomous settings.
• Maintain a calm, courteous, and professional demeanor in all situations.
• Customer focused; establish and maintain effective relationships.
• Intermediate proficiency in Microsoft Office products (Word, Excel, Outlook).
• Intermediate proficiency with agency management system(s).
• Prioritize multiple tasks to meet deadlines.
• Strong analytical and problem‑solving skills.
• Sharp attention to detail and decision‑making skills, and problem resolution.
• Adaptable to changing priorities, deadlines, and technology.
• When working from home, maintain a private workspace, secure company equipment and correspondence, ensure high‑speed internet, remain present and responsive online, and minimize personal interruptions during your work shift.

• BA/BS preferred.
• More than five years of industry and product line experience.

• P&C Insurance License required.

We’re proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our People First culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $57,000 – $90,000.

The base salary offered will be determined by factors including experience, credentials, education, certifications, skill level, scope of the position, and geographic location. Actual base salary will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.

NFP and You… Better Together!

NFP is an inclusive Equal Employment Opportunity employer.