Inside Sales Specialist

Role Summary

This Inside Sales Specialist position is responsible for selling Regional, Market and Store/Station level client leadership on the benefits of our products so that they can drive product engagement and in store/station execution to accomplish/exceed credit goals. The role partners with Field Sales Managers (FSMs) and Sales Leaders to provide consultation, analytics, program awareness and reporting to clients within the assigned territories to increase Applications, Sales and/or Station Engagement for the portfolio.

• Own a defined territory / set of accounts
• Conduct outbound telephone consultations with clients on assigned accounts to educate them on the value of credit and how to best use it to improve their financial offerings
• Develop and maintain key external client relationships at the store/station, market/jobber, regional and district levels
• Drive increased levels of performance for assigned territory
• Implement targeted strategies to increase client engagement for underperforming territories / accounts within defined risk parameters
• Support sales and marketing campaigns
• Partner with Client Development/Sales Support to develop and deliver client reporting / analysis packages at the store/station, market/jobber, division and regional levels
• Conduct train-the-trainer sessions with clients via conference call and Web Ex to ensure strong knowledge of the credit program, compliance requirements and campaigns; support follow up training as required
• Provide support to FSMs for shared territories / accounts including FSM post-visit follow up calls
• Receive and manage inbound calls from client contacts related to marketing campaigns, training follow-ups, general program questions or client concerns
• Assist in client escalation and resolution processes
• Deliver on Quality Assurance standards set forth by the organization
• Capture all client interactions in Salesforce
• Perform other duties and/or special projects as assigned

• Minimum of 1 year of telephone sales/field sales experience in the financial services industry; or
• Minimum of 3 years sales experience if unrelated industry
• Demonstrated ability to use various software programs

• BA or BS degree
• Spanish/English fluency
• CRM experience (Salesforce preferred)
• Professional and consultative selling skills with emphasis on influencing others to take action
• Ability to work in a team
• Analytical thinker with excellent presentation, organization, communication and time management skills
• Excellent written and verbal skills
• Excellent telephone etiquette
• Excellent organizational and follow-up skills
• Ability to manage multiple priorities
• Willingness to work a flexible schedule, which may include overtime and weekends
• Self‑motivated
• Strong problem‑solving skills

Grade: 07. The hourly rate range is $25.50 – $35.00 USD annually and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience or skill level.

We’re proud to offer you flexibility. At Synchrony, you can work from home near one of our hubs or come into one of our offices. You will be required to commute to your nearest hub for in‑person engagement activities such as regular business or team meetings, training, and culture events. Field Sales and some Commercial team roles may have varied location requirements based on partner obligations or preferences.

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please let us know if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so we can discuss your specific situation. We can be reached at  Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.