Advisor, Sales, Customer Success Mgr.​/ CSM

Welcome Advisor

CTR Group is seeking Senior Living Sales / Welcome Advisors. Immediate openings and urgently hiring! Fully remote positions available to candidates anywhere within the Central Time Zone, in the Midwest region of the US. Base Salary: $45,760 ($22.00 an hour) and excellent benefits. On target earnings: $74,000 ($28,024 variable bonus (uncapped). Benefits include 401(k) plus match, dental insurance, health insurance, and vision insurance, along with paid time off.

Summary:

The positions are 100% at home (except for two-week training where the Welcome Advisors will need to visit communities within their geographic area). The Welcome Advisors will be the first point of contact for families calling in for senior living. They will gather information such as location, budget, specific senior living needs, and schedule appointments to senior living communities. Not following up beyond setting the appointment.

What you will do:

• Work in a growing, fast-paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company mission.
• Take inbound, pre-screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherence.
• Conduct in-depth initial consultation calls with families.
• Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs.
• Act as the liaison between families and senior housing communities or care providers.

What will make you successful:

• Success is measured by reaching daily production benchmarks (inbound calls and outbound return calls), which consists of referring families out to communities and scheduling tours for them to ultimately drive move-ins.
• As a Welcome Advisor, you will be the company's first interaction with a family with the goal of being empathetic to their situation and delivering a great family experience.

Qualifications:

• 2-3 years of business to customer (B2C) sales experience.
• Experience qualifying leads.
• Negotiation experience.
• Deep understanding of the sales process.
• History of exceeding sales targets.
• Consultative sales experience. Must be quota driven and have recent quota experience.
• Senior living experience is a plus.
• Strong communication skills.
• Ability to multitask; simultaneously talk on the phone and take notes on the computer.
• Strong computer and typing skills necessary, including Word and Excel and ability to learn and navigate internal CRM system.
• Must have successfully completed new hire training program.

Schedule:

You will work a 40-hour work schedule on an hourly, non-exempt basis. Schedules are set based on business needs, and may include regularly scheduled evenings and weekends, along with some holiday shifts during the year.

CTR Group has been a leader in its industry for over 35 years and is rated highly on Google, Indeed, and Facebook for being a great company to work for. If you enjoy being a part of a great team, apply today and check out our website for more information. CTR Group is an equal employment opportunity employer. Candidates are selected based on qualifications and defined requirements of the job, not on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected status.

Further, CTR Group encourages United States' veterans and persons with disabilities to apply for positions for which they are qualified.