Customer Account Specialist

Primary

Location:

Nashville, TN United States of America

Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations, and jump start your career with an eye to the next opportunity? Then you are ready to grow your best self here as a
Customer Account Specialist
.

Here’s what your day-to-day will look like. You’ll build relationships with customers and collaborate with internal teams to solve challenging customer problems. You’ll lean into our proven processes and innovative technology platform to manage shipments while growing your skills in operations, sales, and account management. As for the future, this role has multiple career paths, and we love to promote from within.

Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training jumpstarts your knowledge of our company and industry, helps you excel here and ensures your proficiency in our systems and processes. The training is a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of the team.

Here, you have the flexibility to create a career that works with your life. Not to mention a collaborative, welcoming culture, inclusive employee resource groups, virtual happy hours, networking events... We could go on and on!

At C.H. Robinson we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role you will engage with peers in-office four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

Build and develop relationships with customers to ensure continued partnership

Communicate shipment updates proactively and accurately ensuring a customer centric approach

Analyze customer inquiries and provide quality and timely insights and updates to your customers

Proactively identify opportunities to improve operational efficiency

Respond to customers with a sense of urgency to provide an excellent customer experience

Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations

Network internally with Account Management, Operations, and Capacity teams

High School Diploma or GED equivalent

Ability to travel up to 5% (domestically)

Value a diverse and inclusive work environment

Have basic proficiency in Microsoft Office Suite of Programs

Display attention to detail, accuracy, and problem solving

Exhibit demonstrated negotiation, collaboration, and influencing skills

Hold a Bachelor’s Degree from an accredited college or university

Value a diverse and inclusive work environment

Have basic proficiency in Microsoft Office Suite of Programs

Display attention to detail, accuracy, and problem solving

Exhibit demonstrated negotiation, collaboration, and influencing skills

Hold a Bachelor’s Degree from an accredited college or university

$17.31 - $36.04

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few.

You may just be our next great fit!

C.H. Robinson is…