Senior or Intermediate Sales Consultant

Senior / Intermediate Sales & Reservations Consultant | Luxury Tour Operator | Remote (Work from Home) | South Africa

Kendrick Recruitment is searching for an experienced and driven Sales and Reservations Consultant for a well-established luxury African travel and safari company, operating across Southern and East Africa.

This is a remote, work-from-home position offering the opportunity to sell and curate bespoke, high-end safari itineraries across some of Africa's most sought-after destinations. If you live and breathe luxury travel, know your Southern African destinations inside out and thrive in a fast-paced, target-driven environment, this role is worth your attention.

Please note:

This is a fully remote role. Candidates must have their own reliable internet connectivity and a stable electricity supply at their own cost. A laptop and additional screen are provided by the company. Candidates based in Gauteng have access to a REGUS Business Lounge membership as an alternative during load shedding.

Minimum Requirements

• Minimum 5 years' sales consultant experience within the luxury travel or safari industry – essential
• Strong destination knowledge of South Africa, Namibia, Botswana, Zimbabwe and Zambia – essential and non-negotiable
• Destination knowledge of East Africa, Mozambique and Malawi – advantageous
• Experience managing the full booking life cycle from quoting and invoicing through to supplier confirmation and payment follow-up
• Experience handling groups and tour series
• Proficient in Travel Studio and Wetu reservation systems – advantageous
• Strong negotiating, influencing and cross-selling ability
• Highly accurate with excellent attention to detail and quick turnaround times
• Ability to manage major accounts and work independently with limited supervision
• Competent in MS Office, particularly Excel
• Fluent English, written and verbal – essential
• Ability to mentor junior staff
• Stable work history with fully contactable references

Key Responsibilities

• End-to-end selling, consultation and booking of all products
• Build and develop customised itineraries aligned with company standards and client needs
• Serve as the primary point of contact for allocated client accounts
• Maintain high conversion rates and meet agreed sales targets
• Manage all stages of the booking life cycle including quoting, invoicing, supplier liaison and payment follow-up
• Liaise effectively across sales, operations and finance departments
• Participate in a rotating 24-hour standby phone duty and shift week, including Saturday mornings from 09:00 to 13:00
• Report accurately on sales activity and pipeline

Working Hours

• Monday to Friday: 08:00 to 17:00
• Shift week rotation:
  After-hours emergency line and reservations inbox, plus Saturdays from 09:00 to 13:00

Package

• Market-related basic salary based on experience and current earnings
• Commission/incentive programme
• Permanent contract with a 6-month probation period
• Laptop and additional screen provided

Please note:

No medical aid or provident fund contributions are included in this package.

To Apply

Please submit the following:

• Updated CV
• Contactable reference feedback from your last 3 to 4 employers

Should you feel you are the right fit for this role, please apply with the above documents and a recent head and shoulders photo as soon as possible.

Please note that if you do not hear from us within 7 working days, kindly consider your application unsuccessful.