Market Loan Advisor

About the team

The Mortgage Sales team at Zillow Home Loans helps connect our lending expertise with the agents, brokerages, builders, and internal partners who support customers on their path to home ownership. This team serves as a key bridge between Regional Managers and Loan Officers, building strong relationships and aligning efforts to drive collaboration, consistency, and great customer outcomes across the region. Working closely with partners across the business, the team plays an important role in helping Zillow deliver a more seamless, integrated home financing experience.

The Market Loan Advisor role is responsible for facilitating the relationship development between designated partner teams and Loan Officers (LOs) to achieve Enhanced Transfer Rate (ETR) targets. The role cultivates and maintains relationships with real estate brokerages, agents, builders, and other stakeholders to serve as the primary connector between Regional Managers and Loan Officers, ensuring cohesive short and long-term collaboration for Zillow Home Loans within a specific region.

You Will Get To:

• Build relationships based on trust and communicate ZHL value propositions to partners and agents.

• Act as a point of escalation for external partners who have concerns about shared customers.

• Build brand loyalty for ZHL by ensuring a consistent mortgage financing experience.

• Drive agent adoption of PA Flex Transactions within the assigned book of business or within the market.

• ZHL onboarding and training for new markets, agents & partners.

• Drive go-to-market for new products and programs related to ZHL.

• Coordinate travel & booking for in-market engagements.

• Maintain active licensing (if applicable), education/training and understanding of changes to regulations.

• Join partner team meetings to ensure a consistent ZHL presence.

• Perform in-market visits to meet partners and agents face-to-face.

• Conduct regular agent calldowns (i.e., closing calls).

• Facilitate Premier Agent Strategic Business Reviews (SBRs).

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $44.00 - $70.40 hourly.

This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $41.80 - $66.80 hourly. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location.

• Bachelor’s degree in Business, Finance, Economics, or a related field in mortgage lending, financial services, or consultative sales.

• Minimum 8+ years in a sales role.

• 5+ years of experience in mortgage sales, loan origination, or closely related financial advisory roles, with a track record of meeting or exceeding production and customer satisfaction goals.

• Preferred completion of the 20-hr SAFE Pre-licensing education training and successful passing of the SAFE Mortgage Loan Originator within 90 days of hire.

• Demonstrated experience guiding borrowers through complex mortgage scenarios, including explaining products, navigating conditions, and coordinating with underwriting and operations teams.

• Proven ability to operate with a high level of independence and judgment in a fast‑paced, metrics‑driven environment while maintaining strong compliance and documentation standards.

• Ability to travel up to 50% of the time, averaging around 1 week per month.

• Or an equivalent combination of education and experience.

At Zillow, we’re reimagining how people move—through the real estate…