Strategic Account Executive Commercial - Remote

Strategic Account Executive

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Join us to start Caring. Connecting. Growing together.

The Strategic Account Executive (SAE) serves as the dedicated relationship leader and primary point of accountability for Optum Rx's partnership with an assigned client. This role is responsible for supporting and growing a highly strategic, complex national employer relationship while ensuring exceptional client satisfaction, operational performance, contract execution, and long-term business retention.

The SAE partners with the client's executives, consultants, and internal Optum Rx leaders to develop and execute a multi-year strategic roadmap focused on pharmacy trend management, member experience, clinical innovation, digital engagement, and measurable business outcomes. The role requires exceptional communication skills, consultative leadership, strong business acumen and the ability to coordinate large cross-functional teams to deliver results for one of Optum Rx's most visible and strategically important customers.

This position functions as the quarterback of the client relationship and is accountable for aligning strategic objectives, operational execution, financial performance, and client advocacy.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

• Strategic Leadership
  • Serve as the relationship owner for the client
  • Develop and execute a multi-year account strategy focused on retention, growth, innovation, and client value creation
  • Lead strategic planning and business reviews with client leadership and consulting partners
  • Identify opportunities to improve member experience, affordability, clinical outcomes, and pharmacy benefit performance
  • Drive adoption of new Optum Rx products, capabilities, and enterprise solutions aligned to the client's priorities
• Executive Relationship Management
  • Establish trusted advisor relationships with senior client stakeholders and Aon consultants
  • Represent Optum Rx in executive business reviews, onsite meetings, governance sessions, and renewal discussions
  • Influence client decision-makers through data-driven recommendations and strategic consultations
  • Serve as the executive escalation point for critical client issues
• Account Oversight & Governance
  • Lead a high performing account team consisting of account management, clinical, analytics, implementation, service, operations, communications, and product resources
  • Ensure contract compliance, performance guarantee achievement, and service excellence
  • Manage complex issues from identification through resolution, coordinating across Optum Rx functional areas
  • Maintain accountability for client satisfaction, relationship health, and overall account performance
• Financial & Business Performance
  • Monitor account profitability, retention, growth opportunities, and enterprise value
  • Lead strategic trend analysis and develop actionable recommendations to improve plan performance
  • Partner with finance, underwriting, and product teams to support renewals, pricing discussions, and business cases
  • Identify expansion opportunities across Optum and United Health Group capabilities when appropriate
• Innovation & Transformation
  • Lead strategic initiatives focused on improving the member experience and pharmacy journey
  • Partner with client stakeholders to evaluate emerging solutions, digital capabilities, clinical programs, and operational enhancements
  • Translate client goals into executable plans with measurable outcomes and defined governance

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 7+ years of experience in PBM account management, demonstrating a successful track record in client management and retention
• 5+ years of experience leading upsells and growth activities, with a demonstrated ability to identify and capitalize on business opportunities.
• 5+ years' experience developing project plan, project timelines, project team driving through completion.
• Proficiency in utilizing PBM tools to create marketing materials, responding to requests for proposals (RFPs), and generate financial and data reports
• Proven excellent executive-level communication skills, with the ability to effectively communicate complex concepts and strategies
• Willingness to travel up to 25% of the time to meet client needs and attend relevant…