Account Manager

Company Description MFP Office Automation Group (MFP Group) is a leading supplier of copiers, printers, telecommunications, and CCTV equipment to thousands of businesses across South Africa. Headquartered in Cape Town, the company operates eight distribution centers and maintains a nationwide network of technicians to support clients wherever they are located.

MFP Group is a top Olivetti copier and printer partner in South Africa and has been recognized for having the best Olivetti service department for multiple consecutive years. The company is also a Platinum Yeastar Telephone System Partner and an authorized Kyocera partner, working with respected brands such as HP, Yealink, Dahua, and Hikvision. Proudly South African, MFP Group focuses on delivering reliable technology solutions that connect and empower businesses across the country.

Role Description The Account Manager role is a full-time, hybrid position based in Cape Town, with a combination of office, on-site client visits and work-from-home flexibility. This role is responsible for managing and growing a portfolio of business clients, building strong relationships, and ensuring high levels of customer satisfaction with office automation, telecommunications, and CCTV solutions.

Day-to-day responsibilities include identifying client needs, preparing proposals and quotations, coordinating product demonstrations, and overseeing the implementation of solutions in collaboration with internal technical and support teams.

The Account Manager will monitor account performance, handle renewals and upsell opportunities, resolve issues promptly, and maintain accurate records in the CRM system. This role also involves staying informed about industry trends and MFP Group’s partner offerings to provide informed recommendations to clients.

Qualifications

• Proven skills in account management, customer relationship management, and client service within a B2B environment.
• Experience in sales, business development, or solution selling, ideally involving copiers, printers, telecommunications, or CCTV/IT solutions.
• Strong communication, presentation, and negotiation skills, with the ability to engage stakeholders at different organizational levels.
• Solid organizational and time management skills, including proficiency with CRM systems and basic office software (e.g., MS Office, email tools).
• Ability to work independently in a hybrid setup, collaborate effectively with technical and support teams, and travel within the Johannesburg area as needed.
• Beneficial qualifications include a diploma or degree in Business, Marketing, Information Technology, or a related field, and prior experience in office automation or technology distribution.
• Comfort with learning new products and technologies, a proactive approach to problem-solving, and a commitment to delivering reliable, trustworthy solutions to clients.

Remuneration

• Basic - R15 000 - R30 000 (experience dependent)
• Excellent Commission Structure 40%
• Fuel allowance R2000