Sales Representative

Sales Representative

Location: Durham, NC |
Work Model: Hybrid (Remote/with Field Visits)

Looking for a meaningful career where you can truly impact lives? Join Activ Style as we continue our mission to deliver dignity, comfort, and independence to the people we serve.

As a trusted leader in home-delivered medical supplies, Activ Style is committed to providing exceptional care and support to individuals who depend on reliable access to essential products. We're seeking a motivated and compassionate Sales Representative to join our growing team in a remote/hybrid role based in Chicago, IL.

In this role, you'll build strong, trust-based relationships with healthcare professionals, caregivers, and clients - helping ensure that individuals receive the incontinence products and personal care items they need, discreetly and conveniently delivered to their homes. Your work not only drives business growth but makes a meaningful difference in the quality of life for those who rely on us.

The Sales Representative drives growth of Activ Style's premium product lines through a hybrid inside/outside sales model. This role combines remote/office-based outreach with in-person visits to Assisted Living facilities and Group Homes to build strong, consultative relationships with administrators, clinicians, caretakers, and patients. You'll promote Medicaid-reimbursed products, identify new business opportunities, support existing accounts, and deliver product education and technical support.

Success requires exceptional communication skills, a proactive sales approach, and the ability to manage both virtual and field-based interactions. This position plays a key role in expanding Activ Style's presence in the home medical supplies market while ensuring customers receive high-quality service and product expertise.

• Develop and maintain relationships with Assisted Living and Group Home administrators, clinicians, and caretakers to promote Activ Style's products and services
• Conduct outbound calls, virtual meetings, and in-person visits to present and promote Medicaid-reimbursed products for patients in group home settings and skilled facility areas
• Identify new business opportunities and manage existing accounts to ensure customer satisfaction
• Provide product demonstrations, training, and technical support to clinicians, caretakers, and patients
• Maintain accurate records of sales activities, leads, and customer interactions in CRM systems
• Stay informed on industry trends, competitor products, and regulatory requirements
• Maintain patient confidentiality and function within HIPAA guidelines
• Conduct daily sales calls to establish new and maintain ongoing business with referral sources in the medical community
• Work with Sales Leadership to validate and develop territory call plans to grow business
• Build long-term, trusting relationships with referral sources
• Promote products and services to all healthcare professionals encountered daily
• Educate referral sources on the use of products and services provided by Activ Style
• Collaborate with intake, customer service, and document collection teams to process orders and drive sales growth
• Communicate and explain Medicare, Medicaid, and private insurance procedures, pricing information, and product details to referral sources
• Generate a steady stream of referrals and sell all offered services to meet sales quotas for this position and territory
• Create, execute, and manage a territory call plan; share plan weekly with leadership
• Document call plans and results when and where available
• Increase referral volume from assigned accounts through promotion within business lines and cross-selling opportunities
• Understand and maintain focus on the most profitable business lines
• Work with the Intake team to obtain complete referral information and medical documentation for timely processing
• Accept referrals based on current knowledge and understanding of Medicare, Medicaid, and private insurance reimbursement guidelines
• Suggest alternative equipment as warranted based on reimbursement limitations
• Act as a resource to external customers to facilitate resolution of Activ Style patient issues in coordination with operational teams
• Evaluate the interrelationship of referral source, medical team, and reimbursement concerns; make fact-based, balanced decisions
• Participate in obtaining MD orders and signatures for appropriate documentation and original prescriptions when on-site
• Work closely with leadership and sales teams to identify trends and capture feedback from community referral sources
• Conduct sales and service rounds in assigned facilities promoting availability for order processing, setup, and patient equipment education
• Assist in obtaining referral source profile information
• Identify programs or initiatives that could increase company revenues, decrease costs, and/or increase referral source and patient satisfaction
• Maintain knowledge of and consistently adhere to procedures for Personal…