Inside Sales Key Account Manager

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Staples is business to business. You’re what binds us together. Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive.

When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

• Responsible for sales results for an assigned book of accounts with large sales and potential.
• Acquire new business and grow sales as well as manage the current customer base.
• Map accounts and identify core and specialty category opportunities.
• Create and maintain a solid understanding of accounts, build strategic growth plans, and identify new growth opportunities.
• Utilize enablement tools regularly to keep customer data updated, manage a healthy pipeline, and advance opportunities.
• Leverage sales methodologies to retain and grow the customer base.
• Negotiate purchasing agreements with customers that potentially spend $2 million annually. Collaborate with finance throughout the process.
• Visit select customers nationally each year as well as customer conferences and trade shows.
• Interact with high-level decision makers and educate customers on Quill’s programs.
• Collaborate with sales operations manager on custom procurement platforms.
• Share sales expertise and lead sales strategy meetings and business reviews.
• Meet or exceed productivity metrics and goals.

• Experience and proven track record of managing customer programs.
• Ability to interface at customer’s most senior levels.
• Strong ability to develop and deliver presentations.
• Consultative selling, solutions selling, insight selling, and negotiation skills.
• Strong business, finance, operations, and technology acumen.
• Ability to analyze customer data, business, and industry trends to create tailored solutions.
• Ability to function independently with minimal daily supervision.
• Track record of exceeding sales quotas.
• Experience with business-to-business sales processes.
• Creative and cognitive thinking ability.
• Excellent oral and written communication skills.
• Ability to work in a fast-paced environment and adjust priorities based on activity

• High school diploma or GED.
• 3+ years of prior experience in account management or business development.
• Availability to travel (up to 4x per year).

• Proficient computer skills and knowledge of Microsoft Office.
• Prior experience working with large complex accounts.
• Strong organizational and problem-solving skills.

• Hourly pay plus incentive opportunity, based on performance - variable bonus target of approximately $25,800 annually, if all goals and targets are successfully met
• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.