Hybrid Remote Automotive BDC Representative

Hybrid Remote AutomotiveBDC Representative

Paul Clark Ford | Yulee, Florida
Remote Position | Full-Time

Paul Clark Ford is looking for a driven, organized, and personable Hybrid Remote BDC Representative to join our growing sales team. You would work from home 3 days and at the dealership 2 days a week.

This is not a passive call-center position. We need someone who genuinely enjoys connecting with customers, follows up consistently, pays close attention to details, and is motivated by turning online opportunities into confirmed showroom appointments and vehicle sales.

You will be the first impression many customers have of our dealership. Your job is to respond quickly, build trust, uncover what the customer needs, and give them a compelling reason to visit Paul Clark Ford.

• Respond to internet leads by phone, text, and email within 15 minutes
• Make consistent outbound calls to new, active, and unsold customers
• Build genuine rapport and create excitement about purchasing from Paul Clark Ford
• Schedule clear, confirmed appointments for the showroom
• Follow up with customers before appointments to improve show rates
• Re-engage customers who missed appointments or stopped responding
• Maintain accurate notes, tasks, and customer information in Vin Solutions
• Follow the dealership’s required CRM processes and communication schedules
• Communicate appointment details and important customer information to the sales team
• Follow up after showroom visits when a customer does not purchase
• Work closely with the Internet/Showroom Manager to achieve individual and department goals

Success in this position means:

• Every new lead receives a fast, professional response
• CRM tasks are completed accurately and on time
• Customers receive persistent but never pushy follow-up
• Appointments are properly confirmed and prepared for the sales team
• Appointment, show, and sold goals are consistently achieved
• No customer opportunity is forgotten or allowed to fall through the cracks

The right person is:

• Highly motivated and comfortable working toward measurable goals
• Friendly, confident, and professional on the phone
• Persistent and willing to follow up multiple times
• Organized and extremely attentive to detail
• Self-disciplined enough to remain productive while working remotely
• Comfortable receiving coaching and being held accountable
• Able to communicate clearly through phone, text, and email
• Positive, competitive, dependable, and results-oriented
• Comfortable learning new technology and working inside a CRM

Previous automotive BDC, dealership, appointment-setting, inside-sales, or call-center experience is strongly preferred. Experience with Vin Solutions is a plus.

Because this is a remote position, candidates must have:

• A quiet, professional workspace
• Dependable high-speed internet
• Reliable attendance and availability during scheduled shifts
• The ability to remain focused and productive without direct supervision
• A professional environment for customer phone calls

This position requires consistent activity throughout the workday. Call volume, response time, appointments, show rate, sold customers, CRM activity, and task completion will be measured.

Paul Clark Ford is a family-owned dealership that has served Nassau County and the surrounding community since 1993.