Full Time Customer Retention Agent

Job Overview

Life Protect 24/7 is an inbound sales call center searching for full‑time self‑motivated, high‑performing individuals to advocate for others, challenge themselves, and become leaders in sales. If this sounds like you, you are a great candidate for our Retention Department.

• 9am-7pm Monday
• 10am-7pm Tuesday - Friday
• 9am-5pm every other Saturday

Here at Life Protect 24/7, we provide medical security alert devices to those in need. You will receive calls from a variety of customers who are trying to get connected with a medical, billing, or health‑related business. This creates an opportunity to share our device with those who may need it and not even know it! Our devices support the rescue of over 5,000 lives every month.

Retention Agents are the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat call center work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. Retention Agents will effectively educate existing customers about the importance of keeping products while bringing integrity and customer satisfaction to every interaction.

Building rapport and establishing relationships with our customers is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.

• Competitive Pay:
  Hourly plus commission
• Weekly Pay
• Paid Training
  • Full‑Time Training:
    Monday-Friday 4pm-10pm
• Paid OT on Saturdays
• Paid Time Off
• Medical, Dental, Vision, AD&D, and Life Insurance
• HSA Options
• 401k with Company Match
• Employee Development Program
• Employee Product Discount
• Beautiful Call Center Work Space
• Convenient access to walking trails and Norfolk Premium Outlets
• Potential to work remotely (Work From Home) / Hybrid available to employees after 6 months based on performance

• Must be at least 18 years of age
• High school diploma or equivalent
• Sales experience and/or call center environment experience
• Strong communication skills (verbal, written, and interpersonal)
• A customer‑focused approach with adaptability to new situations
• Ability to multitask, prioritize, and manage time
• Motivation, and desire to achieve powered by YOU!

Paid hourly plus commission.

• Commissions based on performance

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full‑time