VP BPO Sales Job Alexandria Virginia USA,Sales

Remote Work-at-Home

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking an experienced and results-driven VP BPO Sales to lead our sales strategy and drive business growth across the BPO sector. This executive role is pivotal in expanding our market presence, building strategic partnerships, and delivering tailored outsourcing solutions to enterprise clients.

As VP of BPO Sales, you will play a critical role in shaping the company’s growth trajectory, leading a high-performing team, and making a lasting impact in a dynamic and competitive industry.

Key Responsibilities

Strategic Sales Leadership Develop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO.
Enterprise Client Acquisition Identify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs.
Relationship Management Build and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships.
Solution Development Collaborate with internal teams to design and present customized BPO solutions that deliver measurable business value.
Market Expansion Monitor emerging trends and identify new service opportunities to expand the company’s footprint in the BPO space.
Sales Team Development Recruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives.
Performance Management Define and track KPIs to measure sales effectiveness, pipeline health, and revenue performance.
Cross-Functional Collaboration Work closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements.
Budget Oversight Manage the sales budget, ensuring optimal resource allocation and ROI.
Industry Representation Represent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities.

Bachelor’s degree in Business, Marketing, or related field; MBA preferred
10+ years of progressive sales experience, with at least 5 years in the BPO industry
Proven success in selling complex outsourcing solutions to enterprise clients
Track record of exceeding revenue targets in competitive environments
Expertise in long sales cycles, high-value contract negotiation, and consultative selling
Exceptional leadership, team-building, and strategic planning skills
Strong communication, presentation, and relationship-building abilities
Proficiency in CRM systems and sales analytics tools
Deep understanding of BPO operations, market dynamics, and client needs
Willingness to travel extensively for client meetings and industry events
Ability to foster a culture of innovation, accountability, and continuous improvement

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy

Paid Time Off Earn PTO and paid holidays to take the time you need.
Incentives & Rewards Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits Full-time employees are eligible for…