Customer Relationship Manager

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Location: Work From Home, XX - Home Office, United States, n/a

At Chart, we design and build some of the world’s most advanced cryogenic equipment—that’s how our “Cooler By Design®” tagline was born. But it’s not just our technology that’s cool. It’s our people. We solve complex problems as a team, making us truly
Cooler Together
. And with the addition of Howden to the Chart family, we’re
Stronger Together
, too. Our customers don’t simply bring us equipment specs—they bring us challenges. That’s where you come in. From concept and design to installation and commissioning, you’ll help create solutions that support a wide range of industries and applications.

Launching rockets into space

Delivering Nexus of Clean™ solutions for clean water, clean power, clean food, and clean industrials

Powering the carbonation in your favorite fast-food beverage

Making nitro coffee and even nitro ice cream possible

We are looking for a motivated and experienced Screw Compressor Customer Relationship Manager to join our team. This role will be responsible for liaising between HCO factory functions, sales, applications, product management and proposals to ensure key customers in the USA are provided excellent customer service. Howden is committed to significant growth of the US market and this role will be critical.

The ideal candidate will have well established relationships with customers and strategic partners and will facilitate value-adding interactions. The Customer Relationship Manager will build a strong foundation for our growing business, through leveraging resources from Howden Compressors (UK) and Howden USA. The candidate will be technically credible and will assist with training customers and local personnel.

• Represent the Howden Screw Compressor product in North America, listening to customer and market needs. Use this knowledge to become a key-player in directing strategy for the product.
• Support the key account management of customers in petrochemical, oil and gas, refrigeration, industrial and distribution markets. Individual will liaise between HCO and HUSA functions, as well as the customer, to deliver the best possible customer experience.
• Support NB and AFM business development initiatives in the US by working alongside Applications and Product Management roles.
• Represent the company and product at seminars, events and exhibitions, identifying opportunities to offer better technical services. Liaise with the UK team for allocation of resource and preparation of technical content (e.g. marketing collateral, presentations, white papers) to support the market more effectively.
• Identify and pursue new business opportunities in the market to exceed annual operating plan bookings targets and expand market presence.
• Support HUSA in negotiation and deal-closing with clients. Demonstrate technical credibility to up-sell products and services, clearly explaining technical value-adders and OEM differentiators.
• Build and maintain strong relationships with clients, partners, and stakeholders within the industry.
• Listen to customers and provide technically credible support to add value to their operations, increasing engagement and retention.

• Work closely with NB and AFM teams in the US and UK (Sales, Operations and Customer Support) to drive development of the US business.
• Support compressor selections and applications work to ensure our customers receive the best value solution. Support technical clarification meetings by providing clear and concise recommendations.
• Manage normal business and emerging situations to deliver excellent customer service.
• Support local teams and HCO resources with development of contacts in unattached and dormant customer accounts.
• Develop leads for targeted business development campaign activity and introduce healthy tension to ensure action is taken.
• Enhance sales effectiveness by increasing product knowledge through educational offerings, marketing materials, communications, and technology.
• Gather information about Howden and competitor installed base to prospect for opportunities. Recommend strategy for…