Senior Account Executive, Enterprise

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Drive meaningful revenue growth by bringing modern customer experience solutions to enterprise organizations navigating complex digital transformation. This role directly impacts how leading brands engage with millions of customers, improving satisfaction, efficiency, and long-term loyalty. At Genesys, we are redefining customer experience through AI-powered innovation and human-centered design, empowering organizations to deliver seamless, personalized interactions  will own a high-visibility territory, shape go-to-market strategy, and influence outcomes across large, multi-stakeholder deals.

This position offers direct exposure to enterprise decision-makers and the opportunity to expand your impact across a fast-evolving, high-growth market.

• Own end-to-end territory strategy, driving pipeline creation, deal execution, and revenue outcomes across enterprise accounts
• Acquire new enterprise customers by designing and executing targeted outbound and demand generation strategies
• Lead complex, multi-threaded sales cycles that align Genesys solutions to measurable customer business outcomes
• Build and maintain executive-level relationships, influencing stakeholders across business and technical functions
• Deliver compelling product demonstrations, proposals, and executive presentations that resonate with both technical and C-suite audiences
• Drive accurate forecasting using MEDDPICC methodology, ensuring pipeline visibility and accountability to quarterly targets
• Collaborate with internal teams, including solution consultants and leadership, to position differentiated value in competitive deals
• Maintain deep expertise in Genesys Cloud, industry trends, and competitive positioning to strengthen deal strategy and win rates

• 5+ years of quota-carrying sales experience in enterprise or strategic accounts
• Demonstrated success closing complex, multi-stakeholder deals with measurable revenue impact
• Experience managing full-cycle sales processes, including prospecting, pipeline development, forecasting, negotiation, and closing
• Strong executive presence with the ability to communicate business value to senior leaders
• Proven ability to independently generate pipeline and drive territory growth
• Experience applying structured sales methodologies such as MEDDPICC or similar frameworks

• Experience selling cloud-based or SaaS solutions within enterprise environments
• Background in customer experience, contact center, or related technology platforms
• Track record of exceeding quota in highly competitive markets
• Ability to translate technical capabilities into strategic business outcomes

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

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• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year
• A flexible-first culture – Join a global team of nearly 7,000 employees with…