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Job Description & How to Apply Below
Position Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
Location
Remote-Home | Philippines
Job Type
Full-Time
Pay Types
Hourly
Job Description
We’re seeking motivated Remote Sales Representatives to support a variety of outbound sales initiatives for a diverse portfolio of well-known clients. In this role, you’ll engage with existing and potential customers, promote products and services, and drive revenue through consultative selling and relationship building. This is an exciting opportunity to work on high-impact sales campaigns with globally recognized brands. If you're a persuasive communicator who thrives in a fast-paced environment and enjoys helping customers find the right solutions, we’d love to hear from you.
Being bilingual is highly advantageous and will be viewed favorably.
Candidates must have prior call center experience and reside within 80km of our office.
You’ll Also Need
A high-speed internet connection
An appropriate, quiet work environment
High language proficiency in English
Work-from-home experience
Position Responsibilities
Make outbound calls to prospective and existing customers
Present and promote products and services effectively
Identify customer needs and recommend suitable solutions
Meet or exceed sales targets and performance metrics
Maintain accurate records of customer interactions and sales activity
Handle objections and resolve customer concerns professionally
Stay up to date with product knowledge, promotions, and training
Follow scripts, policies, and procedures while using available resources
Escalate complex issues when necessary
Maintain consistent attendance and adhere to scheduling requirements
Candidate Qualifications
Must be 18 years or older
High school diploma or equivalent
Previous call center experience
Work from home experience
Strong command of the English language
Typing speed of 20+ WPM
High speed internet connection
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Skilled in troubleshooting and follow-up
Able to multitask and self-manage effectively
Excellent interpersonal skills
Conditions of Employment
Must be authorized to work in the country where the job is based.
Background and Security
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation Details
At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
Benefits and Incentives
HMO Coverage plus a dependent (Rank & File: ₱100,000 coverage, Supervisors/Managers: ₱120,000 coverage)
Dental Coverage (In-house dental assistance worth ₱5,000)
Free meal during training
Career growth and learning opportunities
Allowances for rice, clothing, laundry and meals
Performance and loyalty bonuses
Frequent disinfection, fogging of workplace
Opportunities for growth and promotion
Employee shuttle services
Company retreats and off-site events
Shine your social skills while meeting awesome people and making new friends
Plus, more in-office rewards, raffles, recognition gifts, and treats!
Physical Requirements
This job operates in a professional office environment. While performing the duties of this job, the…
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