Business Development Representative (Inside Sales), Quill

Business Development Representative

As a Business Development Representative at Quill, a valued Staples company, you'll play a key role in driving new customer growth across both education and commercial segments.

This is a high-activity, outbound sales role where you'll connect with prospective customers, introduce tailored solutions, and help organizations recognize value in Quill's offerings.

You'll also own early-stage account growth, managing new customers for a defined period to establish ordering patterns and expand spend before transitioning them to an Account Manager.

This role is a strong entry point into a long-term sales career, offering clear exposure to account management, customer strategy, and revenue ownership.

What You'll Be Doing

• Conduct outbound calls to prospective and non-ordering customers to generate new business
• Engage inbound and assigned leads to convert interest into active customers
• Build and manage a consistent pipeline across education and commercial segments
• Present pricing, programs, and solutions tailored to customer needs
• Establish early customer relationships and drive initial order activity and repeat purchasing
• Manage newly acquired accounts for a defined period to stabilize and grow spend before handoff
• Maintain accurate CRM records, including pipeline activity and performance tracking
• Meet or exceed monthly and quarterly sales metrics and activity goals

What You Bring to the Table

• Competitive, goal-oriented mindset with an interest in sales
• Strong communication skills and confidence engaging over the phone
• Customer-first mindset with a focus on delivering value and building long-term relationships
• Comfort working in a metrics-driven, high-activity environment
• Ability to stay organized and manage multiple opportunities at once
• Resilience and persistence when navigating objections and rejection
• Collaborative approach and willingness to learn from peers and leaders

Basic Qualifications

• High School Diploma or GED required
• 1+ year of professional experience (sales, customer service, or related)
• Experience managing priorities and working toward performance targets
• Ability to work onsite at our Lincolnshire, IL location at least 4 days per week

Preferred Qualifications

• Associate or bachelor's degree
• 1+ year of B2B sales, customer acquisition, or business development experience
• Experience in quota-driven or metrics-based roles
• Exposure to education or commercial customer segments is a plus

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
• $22.75/hour - $27.00/hour, plus incentive opportunity

Note:

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays.